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ROCCAT

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Customer Testimonials - See More
"SEAN from PB Technologies in Henderson Branch is AMAZING. I have got my computer built by him with his recommendations, and I am very satisfied. He has also sorted my warranty for my phone. It was fast and smoothly done. Amazing customer service and would definitely recommend Henderson PB and Sean to my friends and family. 10/10. :)"
Jk - 18/09/2018
"Great gaming laptop such good FPS for games. The 144hz is really good for gaming and makes such a difference. The battery is so good and really good for my school work. Overall this is the best gaming laptop I have ever seen from the thin bezels slim design and the long battery life overall 10/10"
Charlie - 15/09/2018
"Sean from PB Henderson was really fantastic in my purchase of my Desktop Computer. Sean has looked after my family before, and the reason why we always shop there. His knowledge and helping me make the right decision was most helpful. Thank you PB.Henderson."
Wayne - 29/08/2018
"I have visited your store in Hornby a number of times, mainly with my grand kids, including in January when I bought a Gear FitPro 2. At that time I received excellent advice and service from knowledgeable staff. Once again on a visit to NZ,on January 10th, I had to return to the store as one of the straps had detached. After initially being advised that the repairs could not be done for a few days there was a change of personnel and I can only say that Tyler Coster absolutely nailed it! I was due to fly back to Australia the following Wednesday He went out the back and when he came back he had found a solution, made a decision and within 15 minutes I was out of the store with a new strap. I want to thank all your staff for their patience and help. Tyler also advised me that you have a mail order service to Australia. I am currently travelling but will be in the market for a flatbed scanner printer copier once I return and will most likely order from your company Thanks again"
Rex - 29/08/2018
"Hi PBTech team, just wanted to say a massive thanks. I pre-ordered the Samsung Note 9 bundle, expecting it to ship on the 24th. Got an email saying estimated ship date was going to be 4th Sept due to some parts of the bundle missing. I called to see if the actual phone was available (because I wanted to take advantage of the Samsung trade-in offer on my Note 4 which expired on 2nd Sept). The people I spoke to on the phone were fantastic & really helpful. Turned out the phone was there and it was the headphones missing. The package was shipped and I received overnight - got my new phone + the Samsung trade in offer. Super pleased & super service. Thanks heaps for being so flexible & accommodating during what I'm sure has been a period of madness. 2 Thumbs Up !"
Basil - 29/08/2018
"Lei at Manukau is a freaking legend. Always deal with him personally every time I visit PB Tech Manukau (and I do this rather a lot). He is always willing to help and find solutions when needed and knows everything about what he's selling, but also knows when to let me exist in my head and run with whatever mad idea I've got this time. Awesome dealing with you and all your colleagues, mate, and no doubt you'll end up with more of my money."
Chris - 26/08/2018
"Joshua from the Christchurch store helped me find a fantastic pair of wireless headphones. Great customer service 10/10."
Adam - 24/08/2018
"Came in as a last ditch effort to try to get help with a part I can't buy anywhere. Anthony , is amazing. He saw the plight, thought outside the box, and not only resolved the problem, but, fixed it! I cannot express my gratitude enough. This assistant Branch Manager is worth his weight in gold. He is, a huge asset to this company."
Molly - 15/08/2018
"Hey guys I just wanted to take a second to say thank you for the outstanding service that you both provide to me and our business from the Christchurch hub . In particular Anthony and Joseph Nothing has ever been an issue and you are both a pleasure to deal with. I think I have spent around 15k over the past 12 -24 months and would not be coming back if the service and people were not top notch. Look forward to deal with you in the years to come."
Jason - 02/08/2018
"Great service"
Corban - 25/07/2018
"Jessica at the Christchurch store is a legend. She took the time to answer all my questions, reassured me that the components I picked for my build would enable me to accomplish what I planned and always had a great upbeat friendly personality. Everything was done via phone and email and the experience was truly quite gratifying. PB Tech is the go to place for great service and products. Thanks Jessica :)"
CJ - 25/07/2018
"Amazing service in Henderson when we returned a keyboard in city branch. When we went to Henderson Branch, as we were told " Not the Protocol but we will refund and investigate this matter. We do apologize". Henderson had very nicely and politely sorted the matter and refunded in a difficult situation. I would 100% return to PBTECH."
Joshua - 21/07/2018
"Great service, they have very knowledgeable staff. Great job to PB Technologies. They serve me for ALL my needs. Well Done!"
Jackson - 20/07/2018
"I've worked nearly 10 years in retail, many of those as a 2IC, and I've worked as a Mystery Shopping myself, so I really know what makes for a good sales person. Lance is certainly one, and the type of person I'm happy to wait to be served by if he's busy with another customer. He's helped me buy many virtual reality items, and a bunch of cables, rechargeable batteries etc. I keep coming back to him because he knows the products and I can trust his advice, and so it's worth sharing here :) I've seen him with other customers while waiting, and he was giving them really knowledgeable advice about which parts to put in their video editing desktop."
Graham - 27/06/2018
"Amazing Service in HENDERSON and CITY - Very Quick at Assistance. They Help you from Entry and Exit as quickly as possible with ensuring that you get the best possible product available in store."
Joshua - 25/06/2018
"I really q want to to give a big thumpsup to Sid from pbtech hamilton. Wonderful patient and very polite sales person. Sid u r a asset to the Hamilton store.. Thanks for explaning technology in very simple words like 6 packs gym heart. Thank you so much Sid. Thanks Pbtech"
Rachael - 25/06/2018
"Thanks to Angela and Leon for always helping me with what we need! They always provide me timely feedback and assistance when we need them the most! They're an asset to your team!"
Nicole - 21/06/2018
"Lance has been very helpful, Has bought office equipments and he has explained everything clearly. Has been back to him for other things like monitors and phones for the business. Pb tech has competitive prices with good service. Hope there are more discounts on the iphone though."
Jim - 20/06/2018
"To whom this may concern; I walked in to PB tech for the first time and just wanted to see what the store looks like and your excellent sales staff name "Chat" who approached me and started talking and before I know I was buying a new Samsung s9 phone. Even I was surprised that I did that and being a apple customer for last almost 10 years he managed to convert me to go for a complete different phone and OS. His experience, professionalism and ethics were so high and no doubt he is a asset to your organization.feel free to contact me should you need further clarification as I will only be happy to provide. RJ"
Rajitha - 15/06/2018
"I came into PB Technologies for the first time on the weekend when my laptop finally began to give up working. I was attended to by Tyler, and I just had to email you to comment on the fantastic service that I got from him. He went over my current laptop and established that the problem was with the connection, not the charger as I’d hoped, and advised me re an estimate repair cost, vs the benefits to purchasing new. I decided to go with new as the old laptop was getting a few years old and saw the wisdom in not putting money into something that could end up dying completely in another year. Tyler listened to how I used the laptop, and was able to advise me on his recommendations on what to replace with. He took the time to talk me through the models he thought would suit me and once I selected a model, went through the process of transferring all my existing data onto the new laptop. I can’t speak highly enough of how good Tyler was to work with, his patience with me and my lack of IT knowledge, and his patience in transferring all of the data over for me as well as installing the Windows Office and Outlook. Tyler is a real asset to PB Tech, and I have already recommended PB to a couple of friends for their future purchases, and specifically Tyler. Its this kind of service that makes a company successful. I hope that you find this feedback useful."
Andrea - 13/06/2018