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Latest COVID-19 Updates

Posted in Company Announcements on 27/3/2020 (updated on 13/5/2020)

company announcements

Last updated on 13th May 2020

Dear valued PB Tech customers

With the surge in online shopping due to COVID-19, our courier partners are experiencing very high demand and have advised customers to expect delays with delivery times. In addition, there have been some delays with courier tracking details being updated for orders that have already shipped. We apologise for any inconvenience caused and appreciate your patience during this busy time.

Please note we have a zero-contact returns procedure for the safety of our customers and staff, details can be found on our Returns page. Service work may be delayed for 5-10 days due to the COVID-19 impact on the global supply chain.

In these challenging times we’re proud to be doing our very small part to supply essential goods to those who need them, as well the essential businesses doing their part in the front line fight against COVID-19. Thank you to the essential business workers for your commitment. While we take our responsibilities as a key provider of technology seriously, the health and wellbeing of our staff and their families remains paramount. That’s why we’ve implemented the following measures to protect our hardworking warehouse and assembly teams located at our Manukau logistics centre:

  • All staff are required to wear face masks, which are changed out every 4 hours
  • Regular hand washing is required for all staff
  • We are strictly practising social distancing inside our logistics facility, which is the size of a rugby field
  • We are spraying the warehouse working areas with hospital grade disinfectant overnight
  • We are measuring for elevated staff temperature on arrival and again in the afternoon, using a handheld zero-contact forehead digital thermometer. This ensures all staff are safe to enter and remain at work.
  • Orders that are packed are loaded into large courier bins, and handed off to professional couriers in a zero touch fashion, with courier bins loaded by forklift into courier trucks
  • There is zero contact between PB Tech staff and customers at our secure logistics facility

Disinfecting the warehouse

Stop Reg! Only cool guys can pass

COVID-19 is no match for ‘The Disinfectinator’

Helen busy shipping out those essential goods

Two of our picking hot-shots hard at work

Be safe everyone, stay inside!

The team at PB Tech

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