"To whom this may concern;
I walked in to PB tech for the first time and just wanted to see what the store looks like and your excellent sales staff name "Chat" who approached me and started talking and before I know I was buying a new Samsung s9 phone. Even I was surprised that I did that and being a apple customer for last almost 10 years he managed to convert me to go for a complete different phone and OS. His experience, professionalism and ethics were so high and no doubt he is a asset to your organization.feel free to contact me should you need further clarification as I will only be happy to provide.
Rajitha - 15/06/2018
"I came into PB Technologies for the first time on the weekend when my laptop finally began to give up working.
I was attended to by Tyler, and I just had to email you to comment on the fantastic service that I got from him. He went over my current laptop and established that the problem was with the connection, not the charger as I’d hoped, and advised me re an estimate repair cost, vs the benefits to purchasing new. I decided to go with new as the old laptop was getting a few years old and saw the wisdom in not putting money into something that could end up dying completely in another year.
Tyler listened to how I used the laptop, and was able to advise me on his recommendations on what to replace with. He took the time to talk me through the models he thought would suit me and once I selected a model, went through the process of transferring all my existing data onto the new laptop.
I can’t speak highly enough of how good Tyler was to work with, his patience with me and my lack of IT knowledge, and his patience in transferring all of the data over for me as well as installing the Windows Office and Outlook.
Tyler is a real asset to PB Tech, and I have already recommended PB to a couple of friends for their future purchases, and specifically Tyler. Its this kind of service that makes a company successful.
I hope that you find this feedback useful."
Andrea - 13/06/2018
"We just want to say a HUGE thank you to Jessica and Carl of PBTech Christchurch who spent all day battling finance companies and even stayed past close to help us upgrade Brandon's computer. Jessica fought really hard for us and she and Carl were both extremely patient as we waited around in the store all day. We also feel like Carl went the extra mile for us in putting all of the new parts together, downloading and installing software and drivers, and ensuring that Brandon's 800+ episodes of his favourite anime series would not be lost. We walked away with a speedy new gaming computer that was completely ready to go once we reached home and turned it on. Excellent service and thank you so much again to both of you. Thumbs up!"
Eve - 04/06/2018
"Just want to thank Sean for his help today, very patient with my lack of technical ability, Sean was very happy to assist and take the time to get my phone up and working. Definately 10/10 service and would highly recommend visiting this business to anyone requiring a wee bit of support! Cheers Sean!"
Justine - 02/06/2018
"I would like to commend your employee Tyler Coster on the excellent service which I received from him recently when I needed to call in last Saturday (26th May) at the PB Tech store in Main South Rd, Hornby, Christchurch. I had come in to pick up a repair job (on my mobile) and make a formal complaint about another repair job on my laptop. The laptop issue was regarding a problem with its hdmi port, after it had become unreliable in connecting to an hdmi cable, due to my cat knocking it off its table and bending the metal frame of the hdmi socket while the cable was still plugged in.
I want to thank Tyler for the way he handled the problem I had with the service I’d received, and for the manner in which went out of his way to check the details of the history of the service and looked at it clearly. When I first came in I had decided to just check the status of the issue and that it hadn’t been resolved, and to not use PB Tech again in future for repair jobs. By the time Tyler had looked calmly and pleasantly into the matter, he not only restored my faith in the store and in the technicians, but also had me feeling a lot better about the service to be expected at PB Tech in general.
Tyler is an asset to PB Tech and has my sincere thanks for his assistance that day."
Robyn - 28/05/2018
"I want to commend Tyler on his excellent customer service. He could not have been more helpful, professional, patient and understanding. Even though we are not very IT savvy Tyler went out of his way to explain what was required and he also achieved the result we had hoped for. Throughout all our interactions with Tyler he was extremely pleasant to deal with and I would like to congratulate him on his excellent customer service. Sometimes this is taken for granted, but we certainly don’t. At one point while we were waiting I noted his interaction with another customer and it was consistently good."
B - 14/05/2018
I'm just writing to say a thankyou for being so cool about fixing an issue. I bought a brand new set of components to build a gaming machine - and one of the memory sticks wasn't being recognized when I put it together. Your tech department put a new stick in and tested it on the spot. It was still doing some weird stuff on reboot - so your guys simply said "leave it with us" and a few days later, after some tinkering with the bios everything was peachy. Thanks for the great service, it will keep me coming back again, and again.
Tim - 06/05/2018
"I was having difficulty in setting up a modem, had spoken with the manufacturer and my ISP without success. I was about to give up, but Marlu in the CHRISTCHURCH store listened to the issues I was having, and set it up for me in store. Works great.
Fantastic customer service. I would recommend shopping here with confidence."
Paul - 29/04/2018
"Hi, Alan & Sean from PBT Tauranga worked on my computer, was very impressed with there technical abilities, fast response & great communications--- thanks Guys"
Rodney - 23/04/2018
"Hi I visited manakau branch. Awesome store top service 5/5. Easy efficient service even when busy they found a way to help. Easy and affordable things sold here. Once bought projector screen it was so aweosome so clear and easy to store. All round good and efficient product and service provided by the team. I’d really like to win this months prize as it is a gaming/all round aweosome pc and prize. I would like to start a YouTube and start online streaming and this computer is a vital part to it as I can edit on it and play on it. Also this would be aweosome as I currently do not have enough money to buy this awesome set. I have never won anything and if I won this aweosome prize it would be a very asweosome early Christmas present. Good luck to me."
Aneel - 09/04/2018
"I bought a Microsoft Surface Laptop from the Wellington store. Even though they were really busy, the people I talked to took the time to talk me through the product and the options. I love my new laptop - thanks for the great service!"
Michelle - 26/03/2018
"Awesome product and prices and delivery was within 24 hrs from Auckland to Kaitaia just amazing :-) great experience thank you"
Sonya - 22/03/2018
"David Wang at northshore branch you went over and above to give exceptional service. Thank you very much."
Stephen - 10/03/2018
"Sonia at Henderson branch - you rock! Excellent service. Knowledgeable staff. Consumer focused rather than just focusing on the normal sales pitch. Everything we wanted was available in store AND cheaper than all the electronic stores we had visited. What more could one ask for?"
Tasa - 07/03/2018
"A great no bull tech shop. It's a reliable source of high end tech without the wait. The service team is awesome too"
Nathan - 28/02/2018
"Always shopping at PB Tech for anything electronics related. They generally have the best pricing & staff are always helpful."
Michaela - 23/02/2018
"Great experience in store! A lot of variety of products to chose from, out standing customer service that knew their stuff, gave good advice and knowledge of products."
Kelsey - 16/02/2018
"I've shopped at PB Tech for over ten years and have always found them reliable, knowledgeable, friendly and good value.
Today I talked with sales consultant Eva Song at the Henderson branch about Laptops. She was very knowledgeable and gave me some excellent advice regarding my needs. She was genuinely interested in meeting my specific needs as a customer as opposed to just trying to sell to me. Thanks Eva. Keep up the good work PB Tech"
Peter - 29/01/2018
"I've shopped at PBTech for years at multiple stores (North Shore, Penrose, Hornby). They byfar have the best service and the best price."
Benjamin - 21/01/2018
"PB tech has been my go-to tech shop for many years. I get excellent service when I visit a store and prompt delivery when I order online. Overall I am happy with the service and products and will continue to use PB Tech for many more years."
Luka - 18/01/2018
""I love the products I bought and also the services. I was assisted by your team properly and just got the right products I need. Surely I'll come back. Thanks to you guys. Happy New Year! Cheers!"
Raul - 10/01/2018
"Very happy with the team at pb tech , placed an online order at about 9.30 pm on 27/12/17 and was notified order was ready to pick up by early afternoon on 3/1/18. Have had many in-store positive experiences in the past also. Have recommended pb tech in the past and will continue to do so.
Happy New Year to everyone at pb tech."
Hamish - 03/01/2018
"This company is top notch. I ordered an HTC Vive controller and I live in Australia. It arrived within a few days and that was just before Christmas when you'd expect things to take much longer. The controller works perfectly and arrived well packaged to protect it during transport. I'll definitely look to PBTech to supply me with anything else I need for my Vive in future."
Chris - 02/01/2018
"Product shipped promptly after payment. Excellent service and happy with the product."
Steve - 02/01/2018
"Purchase a device was very quick and got a great discount with my case"
Joshua - 30/12/2017
"WOW thank you PB Tech Manukau. Big ups to Gavin Ren (Retail Sales Manager) for his expert advise and awesome friendly service, the more i called him Santa the more he said no no no, haaa hoe hoe hoe. Thank you "Santa" Gavin for great discoun etc. I done my purchase through Gilrose finance, Gavin made this happen all very fast & easy for me from the moment i walked in and given are chair to sit down, i stayed seated to the moment i left!!! yes everything was taken care of for me and Gavin even wheeled everything out to my car & loaded it for me ;-) Hey PB Tech Merry Xmas to you guys too. One very happy first time customer."
Dean - 22/12/2017
"Excellent place to shop with very knowledgeable staff!!"
Debbie - 17/12/2017
"The only place for tech. Staff know what they are doing and are really helpful."
Ron - 16/12/2017
"Will always buy tech stuff here,they have got my business for the foreseeable future"
Holie - 14/12/2017
"Awesome product, very comfortable and functional. Thanks for the ultra fast shipping :)"
Thiago - 12/12/2017
"Will always buy tech stuff here, no issues so far."
John - 11/12/2017
"My job is IT and PB Tech is my go-to tech shop. Biggest range and very helpful staff.
And low and behold I'm the product review winner of the month. Thanks. PB!"
PS - 08/12/2017
"I had been waiting for long for this card, Love the performance and the range of products and selection you offer, PB Tech rocks!!!"
Andy - 07/12/2017
"Huge thanks to those in the Christchurch branch for helping to build my custom pc for me. Its absolutely amazing and just as I imagined it! There were a few things that needed to be changed and adjusted to make it all work and they got it done. Even when I miscalculated and got my numbers mixed up they were able to fix my mistakes and help solve an issue that would have costed me extra and did it completely free. Lovely service, thanks guys! 11/10"
Sebastian - 06/12/2017
"HUGE THANKS, to the staff at the Manakau branch, I was getting a custom gaming PC built, and the staff got all the parts ready in under 5 minutes, would highly recommend pb tech for any technology needs."
Ben - 30/11/2017
"Huge thank you to Ala from the online team for assisting me with my online order to change to postage - 5/5 Service - Awesome team"
Tony - 23/11/2017
"I bought the latest iPhone in PB New Plymouth last month and it is really a great shopping experience for me. The staff and the manager they are so nice and helpful... Especially donny and Sheldon, answered all the questions timely and accurately. appreciated!"
Brandy - 16/11/2017
"Very Good Store with online delivery and Specials and a Big Shout out to the Henderson Branch for Assisting me when I am in a rush home."
Joshua - 15/11/2017
"Massive thank you to the team at PB Tech in New Plymouth. I was having issues with my mouse (Logitech G502), and they helped me select a new mouse, which I'm very happy with. They were very knowledgeable, accommodating, and extremely helpful when I asked to return the G502. Going to continue doing all my electronic shopping there."
Mike - 14/11/2017
"I bought stuff....it arrived....it was what i bought and it functioned. If it had failed to funtion, I am certain it would have got sorted. Can't ask for more. GG 5 stars."
Boost - 13/11/2017
"Big Thanks again to Lance and Anthony in pbtech christchurch for helping me find the parts i needed and telling me about other options that could be more ideal for my gaming rig Thank you and will go back again for future upgrades."
ken - 26/10/2017
"Jason at Penrose was fantastically knowledgeable and made finding everything a breeze. Absolutely fantastic service, and great prices too."
Will - 22/10/2017
"I bought an Acer Laptop from PB Tech one year ago. Unfortunately it died 1 month after the warranty had lapsed. I was pleasantly surprised when PT Tech offered to fix the laptop for free.
Ryan - 19/10/2017
"Bouquet for Service:
We recently had a hard drive failure and we took our business computer to PB Tech in Christchurch
( The computer was purchased from another supplier prior to us having knowledge of PB Tech.)
The service we received was excellent and the job of recovering files was successful. Great job.
We will certainly recommend PB Tech to others.
The Technician Carl was very helpful and he explained everything very well 10/10 - 1st Class service."
John - 04/10/2017
"Thank to Ian and lei at the Queen Street branch for helping me with the tedious process of getting my iPhone 8! Much appreciated."
Roxanne - 29/09/2017
"My thermal compound arrived in two days! Very quick."
Peter - 28/09/2017
"My new laptop battery arrived this morning. Excellent service and a good price as well.
Stephanie - 25/09/2017
"I want to convey my thanks to Tony Tran who works in the Great South Rd branch today. I was wandering in the shop for awhile and Tony seems to be the only one who takes interest to serve me even though there are few employees who aren't serving any customers at that time who just walk past me. He is attentive, very helpful and quick to get the stock from the warehouse ( the product which I am interested in isn't in the stock in the branch). Overall I am happy with the service and products.Thanks!"
Lai - 21/09/2017