"I purchased a PC and accessories Late 2018. The power cord to the PC was faulty and I put off sending an email about it because I could't be bothered with the effort. When I did send the email the person that I talked to had the issue sorted within the day and they have dispatched a new power cord for the PC the same day. Not only is it amazingly fast service but also the customer service was exceptional. The person on the other end of the email was professional and clear in their instructions and questions. I sent them the original email yesterday at 3:44 and after a small simple back and forth received an email this morning with the tracking number for the new cord. I applaud the customer service and the other products I brought in that order. Every other item I bought with that order has worked exceptionally and I often recommend PB Tech because of their Products but now I will because of their service as well."
Josie - 11/07/2019
"Hi PB Tech team, I hardly ever write a review but I must make an exception today. I would like to express my sincerest gratitude to two guys from Auckland CBD branch on Queen street. David Sun (Technical dep.) and especially Wenwen Li (I hope I remembered the name correctly) who helped me tremendously when I needed it. During the incredibly busy Saturday *super sale* day, Wenwen spent more than an hour with me to help me pick the right laptop (while still helping other customers). I really appreciate his honest opinions and advices, his approach and positive attitude. Nothing was too much of a problem for him and since I work in hospitality business as a manager, I can only say THANK YOU and AWESOME JOB. My thanks goes to David as well, as he helped me promptly and in a professional way when dealing with an issue that popped up. I could not ask for better service and this branch is really lucky to have these 2 young professionals working in their team. It was the second time I was buying electronics from this branch (first time bought new Huawei P30 for my girlfriend's B-day a month ago) and I will see you guys in 2 months when I will come to buy a new phone for myself. Cheers."
Jozef - 09/07/2019
"I had to buy a new laptop fast because my old one had failed. Carl helped me with the utmost patience and respect and helped me make informed choices. Just a really great customer experience and one that is so seldom seen these days. No pressure to buy a more expensive machine either. They'll be my go to tech store now."
Dorothy - 03/07/2019
"My name's Steven O'Connor and I made a recent purchase of a custom build PC at PB Tech Christchurch. I found your email contact on the website.
I am writing to you as I was very happy and impressed with the service and product expertise from one of your staff, Chris Wong, in helping me build my PC.
My understanding of computer parts and their performance is limited. However, Chris explained things to me in an easier to understand way and asked me the right questions about what I was looking for. The sale probably almost took an hour which I appreciated his patience. I never felt pressured and I was recommended products that suited me rather than things I didn't need.
Chris is a genuine, down to earth and patient salesman, which I will be recommending friends and others who want to sort a computer build to him.
Steven - 30/06/2019
"Chat from the Christchurch branch is THEEE man. Have been dealing with him for a while now and every time I see him he always makes me feel welcome & valued. Thanks heaps Chat, and keep up the good work. See you next time bro."
Taane - 27/06/2019
"I was in your shop a month ago and purchased a new PB Tech built PC for my partner along with a couple of 24 inch screen. She was thrilled and really liked the RGB lights at the front, and I liked the 16gb of RAM.
One issue with the PC came up which was that the case FANs would only spin at 100% and never wind down. This got more and more noticeable over the course of a week
I bought the machine into your service team and explained the issue who and they took it away to see what could be done.
When I came back to your store a couple of days later I was told the issue was with the motherboard which is not easily repairable and so they suggest I choose another PC.
Well, this is when the team went into overdrive, helping me find a machine with the same CPU, finding more RAM to add to it, hunting down operating system media etc, all while taking their time to explain everything as we went, this was about 15 minutes before your closing time I'll add.
The tech guys took me out the back into their service area and took me through what had come out of the old machine, what was going into the new machine and demonstrated to me that all of our data was preserved.
When everything was completed I was ushered out the side door (as the store had closed) and I was an extremely happy customer."
Hadley - 22/06/2019
"I am writing this to commend two of your employees.
I had an issue with my dash cam recently purchased in your store, so it went into the service department. The issue was that an SD card had been inserted incorrectly and there was no charge because the card could not be retrieved. I went, ultimately, to purchase a new SD, served by Ben Minghan. He noticed the card poking out so he went down to the service department, and with the assistance of Tyler Coster, the card was retrieved.
I was happy so left, only to find that the camera was not recording.
I returned to the store and Ben went out of his way to assist. I was prepared to replace the camera so another was provided. Ben inserted my SD card, and it did not work, he tried his own SD card from his phone to eliminate the SD card being a problem, and the newly opened unit was not recording either.
Ben then spoke to the service Manager and I was given a full credit which went towards the purchase of a different model.
I am pleased to advise that that replacement is working as it should.
I work in customer service myself, and it was such a pleasure to be treated the way I was yesterday.
You should be proud of Ben and Tyler, customer service is their role, but they went above and beyond the call of duty so to speak.
Those two employees should be valued.
You have definitely got a loyal customer in me now.
Thank you and have a good day."
Jo - 22/06/2019
"I purchased at TP Link off your company about 3 weeks back. I have had on going issues trying to get it set up. I have come back to your company 3-4 times to try sort this out. To be honest it has been frustrating a painful dealing with your staff and your phone system. (I seem to always be first in the queue. The best queue is answering the phone)
That being said, I met Tyler in your store and shared my concerns. Tyler has gone over and above in helping me. He has been very proactive and took my case on and helped sort what I thought was a never ending issue.
I want to say a big thank you for hiring such a clever guy. It is people like Tyler that keeps companies like mine coming back.
Please acknowledge Tyler’s great Customer Service."
Ronnie - 22/06/2019
"I came shopping this afternoon to North Shore store with a friend who has had a traumatic time and is completely thrown by any tech.. She had to buy a new laptop cos the one she'd used very occasionally had been lent her by a friend and they wanted it back... "Used" might be too strong a word - she's terrified of the thing.... I would say she is technophobic. Christian at the Service Centre just gave us the most fantastic service in helping get it set up and reassuring her she could do it.. And in the sale she also got it at a good price... Absolutely first class service... I am very impressed - Thank you"
Jenny - 16/06/2019
"We had a small Asus laptop and the screen worked independently from the keyboard. It was around 4 years old and the screen was not charging up or working. My husband took it to you and ask if someone could help us. It turned out that the charging cord from the keyboard to the screen had some broken wires they believe so we purchased a new one for around $6. Your techs checked everything else out and all was working correctly. My husband asked how much it cost to do this and was told don't worry - no cost - we are glad to help out. this is awesome service as we did not purchase this from PB Tech and he had told them that when he took it in. We would honestly buy all our products now from PB Tech. Lovely staff and quick and efficient service. Thank you so much."
Louise - 12/06/2019
"Hey team I just wanted to pass on my gratitude to the staff at yr queens Street store - I've been there a few times now and I can genuinely say they're the best I've come across in the tech field. I'm originally from Wgtn so i'm a little more animated than the quiet Aucklander :-) this store cuts over the Wgtn store to be sure! today I purchased a UHD 4k LG monitor 32" (hopefully you can track down the staff involved with this sale two young employees female and male). I was the to buy a monitor and the female employee took me upstairs to see the large range you have. She switched them on and searched the internet and stock for a while to find the best match - I needed to see if it would work with my mac pro so went downstairs to check this - thats when the male salesperson made his presence and looked further into the types of monitors I could get for my budget - overall it took possibly 20 mins of time - and it was greatly appreciated - please thank them for me."
Greg - 09/06/2019
"I was looking at buying a new computer and went to the Auckland CBD store. Michael Li was a huge help, he gave great advice and was patient while I decided and went through the purchasing process. He did his best for deals and made sure I was informed. Thanks a lot."
Jade - 08/06/2019
"I've shopped at PBTech a number of times in the past, but I wanted to take the time to thank Mark N in the Manukau store. I came in yesterday near closing time to buy some new parts because my old computer had died. I had put together a list of parts (CPU, motherboard, ram etc) that I thought would suit the job. After discussing with him what I needed the computer to do, he gave me honest advice about the parts I needed and brought me up to speed with the latest technology (some of which I was not even aware existed, like the new M.2 SSDs!). Really great customer service, backed up by solid technical knowledge of how everything works! When I got the computer home I was blown away by how fast it was as well, I am so happy with the results! You don't find that kind of service in Noel Leeming or other tech shops anymore, I definitely recommend PBTech to anyone looking to buy their next PC."
Andrew - 06/06/2019
"Since their arrival in Christchurch, PBTech is now always my first stop for my tech needs. I have bought a few items from them now and have used their repair service as well and have never had a bad experience. Their sales are fantastic and their team is happy to help. Keep up the great work."
Nic - 24/05/2019
"hay i purchased a corsair k70 mk.2 keyboard last week and its amazing my mouse on the other hand is not so great so will diffidently be coming back to grab one of those"
levi - 23/05/2019
"Huge thank you to PBTech in general, for quite a long time I have always compared prices between Mighty Ape and here and always this company blasts their prices out of the water! I recently custom built a PC using the handy PC builder that PB has to offer and ever since it appeared in my hands I have enjoyed every second of gaming, speed of booting up, efficiency for my Uni work, etc. And all of it was at good prices and I'll always be continuing to be buying from here!
Thank you very much!"
Blake - 20/05/2019
"Extremely high customer service from the Manukau branch. I approached a sales assistant Mark N and questioned him about my desktop I purchased off trade me. He was very helpful went out of his way to have a look at the desktop and gave me honest advice on it. He also recommended certain parts that was missing for the desktop.
Not at anytime did he pressure a sale or give me false hope in products thats not needed. Thanks again Mark N for the service will definitely shop here again."
Otto - 15/05/2019
"I'm from Napier and 3 weeks ago I visited your Manukau store (due to a recommendation) as I needed to replace my dead laptop. I was looking closely at an HP laptop that was on display and sought some help. The person I approached was Mark N who was able to answer all my questions and provide other useful (to me) knowledge. I was very impressed that I was not and did not feel pressured at any point like happens a lot in some stores. I returned to the store the next day and caught up with Mark and purchased the item. I really enjoyed your store but as I was only looking for a laptop I didn't really have a good look around but there were certainly a lot of people in the shop. I will definitely deal with your company again. And feeling pressure free made it a very enjoyable purchasing experience. Thank you."
David - 09/05/2019
Sagren - 01/05/2019
TRACEY - 20/04/2019
"The team in Wellington were fantastic while helping me with my P30 Pro pre-order! Daniel and Charlotte especially went out of their way! Thanks, guys!"
Jesse - 12/04/2019
"I would like to take the time to thank two amazing staff members pbtech Christchurch has. Tyler and Jordan are outstanding members of your team and make the experience at your store highly enjoyable. I am a full time Photographer so am a regular customer, there has not been a single time when I have felt like an inconvenience. Tyler and Jordan are very skilled and knowledgeable and always take the time to help me, explain to me or just chat. I just honestly can't say how highly I think of these two people
If you would like any more information please let me know as there has been so many situations where I have been amazed at their abilities and approach to problem solving.
Thanks again !"
Kallum - 08/04/2019
"Hi I went in to the Hamilton store looking for a laptop. A sales rep by the name of Shaun H.M was very helpful and made honest professional recommendations based on my needs and budget. I went away with a product that I was happy with, and it was exactly what I needed. Thanks for the great service - Shaun made the whole experience less daunting :)"
Melody - 06/04/2019
"I bought gigabyte aorus 15 w9 and the whole process was quite smooth via credit card, however when selecting payment method as finance now, it did not succeed.
The product was delivered in one day after ordering and everything was in great condition.
About Aourus 15W9, it is the best laptop in its category with excellent performance, build quality and aesthetics. Everything worked out of box in windows 10 home. I easily upgraded to win 10 Pro. Apart from Windows I am using dual boot with manjaro Linux and everything worked right out of box on manjaro linux too which was quite surprising as I expected it to be not so smooth. I must say that it is performing better on Linux than on windows. A great machine."
Saleem - 30/03/2019
"awesome service. I will be using PBTECH from now on
Derek Arcadia Service Ltd"
derek - 27/03/2019
"Hi huge praise for Jessica at Christchurch who helped us identify source and and have delivered to us here in Christchurch 30 Privacy Filters that where unavailable elsewhere in the country all withing 24 hours... Fantasic job and heartfelt thanks ( RE Invoice Number SICS421319 )"
Adrian - 26/03/2019
"Had problems with my PC recently, but Jordan sorted it right out in quick time whilst providing myself and my girlfriend informative entertainment about my product. Absolute legend, and HUGE thanks!"
Cameron - 19/03/2019
"What great service these guys provide.
I ordered a camera bag online and it was delivered less than 24 hrs later!"
Aaron - 19/03/2019
"I am writing this email to let you know that one of you sales rep looked after me by the name of Job Polon.
I am very pleased with quality of service that was provided. He helped in every way he could towards my new build. I have my
Pc up and running and have no problems with it as it is my first build. Job polon is great member of your team I hope he gets appraised for
his hard work, he provided with exceptional customer service with a smile on his face. I would recommend pb tech to all my friends and
family and will be coming back for more shopping. Thanking Job polon"
John - 16/03/2019
"My choice always PBTECH and the TECHXPO 2019 was wonderful many crowd .products and OFFERS all"
Karthikeyan - 05/03/2019
"Shout out to Ian Liu from the Penrose Branch. Went into preorder a phone and within a minute or so he gave me the form and I paid it at the reception. Amazing service from Ian. Cheers."
Jin - 28/02/2019
Always have had great service from PB Tech - a great range of products and prompt delivery. Recently I brought some incorrect additional memory for my computer. I contacted PB Tech, who advised the correct product. They quickly and efficiently sorted out a return, credited my account and then went the extra mile and ordered me the correct memory using some of the credit. PB Tech totally rocks!"
David - 19/02/2019
"Great service, very prompt delivery, would recommend these guys ,awesome"
Fiona - 07/02/2019
"I previously dealt with William Habgood years back in the Christchurch branch, he left a lasting impression on me because of his professionalism and follow up email a couple of days after selling me components.
Years on, I still had his email address so I thought I'd give it a go; depsite him no longer working in sales or even in Christchurch he helped me select some great components to meet my needs and ensured everything would arrive promptly and would work together.
After the components arrived I had a couple of installation questions and again he was more than happy to help guide me with advice.
This is the kind of service you all too often don't find any more. Thanks William!"
Josh - 30/01/2019
Caleb - 28/01/2019
"OK so i began streaming games stand needed a new set up so i order online the full setup PC table web cam everything. all up it as 3000$ the PC (GGPC Outlaw GTX 1050Ti Gaming PC AMD Ryzen 5 2400G Quad Core Turbo UP TO 3.7Ghz, 8GB RAM, 240GB SSD, Nvidia GTX 1050Ti 4GB, WiFi, Windows 10 Home 64bit) was a cheep per-build but really good PC for streaming and playing games. and the online shopping experience was 100 times better then in the store. Thank you"
Harris - 24/01/2019
"Just like to say that I learned a lot today from Mark Stephens, Penrose branch. I'm pretty technical, with many decades of business and personal ICT experience, and wanted advice on choosing a Power Supply to suit my main home PC system with a dozen SATA3 drives. I did end up buying a $711 PSU - not because he tried to sell it to me, he didn't, but from what I did learn, I think it will satisfy my current requirements. We also discussed potential future options if my requirements grow. Great service, appreciated, thanks."
Damien - 15/01/2019
"I came into the Hornby PB Tech to buy the parts for my first PC, JOHN was a very big help and answered any questions I had with the parts I was looking at, He even stopped me from buying the wrong size motherboard so I'm thankful for him doing that. Please make sure that he is rewarded for his exceptional work and knowledge of computers!"
Liam - 02/01/2019
"Hi there. I recently came in to pb tech just yesterday to purchase a new gaming monitor. I had already been in a few month prior and one of you sales suggested a couple of good potential monitor, although they were good they were not at all ideal. As I am a console player only. So yesterday when I came in, and asked about them again I had a different sales person. Jordan Sharplin. I told him about the one the other sales had suggested, jordan said. oh that's odd I wonder why he suggested that because that version wouldn't actually work for what I wanted so he had a look himself. He ended up finding the perfect monitor for me. A very nice Acer and it was even better quality than the previously suggested screens. This man Jordan saved from certain dooms and I am so happy with the monitor I have purchased. It is beautiful and it runs spectacularly. Could not be happier. Well I could be happier actually, this young man Jordan sharplin is sharp with his knowledge of these technologies. He was very patient and listened very well, to use is super pb tech abilities to find the best version of best monitors for me. I fully support that this man deserves a PAY RISE. He is an amazing customer service he is humble and excited happy and smiling he wasn't just trying to sell a screen to make a sale he wanted to help the person in need good vibes all round I would absolutely love to walk in to your hornby branch again when I come to get my computer in.a later date. But to find out this man got a pay rise for being such an incredible part of your team. He knows his stuff and he doesn't fluff around. Pay rise this man today. God only knows we deserve one, especially the good ones like Jordan. It's not every day you walk in to a shop. And leave with the feeling that you can't wait to go back. Thank you very much, Jordan you have made my Christmas. And pbtech you have earned your next valued customer. Merry Christmas. And happy new year"
jesse - 27/12/2018
"Tremendous service we received on a busy Saturday at your Wellington store! Mark the Manager and Simon your engineer sorted out a tricky hardware repair on the spot within minutes. You guys are fantastic. Thank you!"
That - 21/12/2018
"Hi guys This shop is really helpfull and they are excellent in service and products. I highly recommend PB Tech at Henderson for buying their products as they are number one. I have been here twice and I will come back in the future when I update a new computer. Thank you for reading. Ngaire Percival."
ngaire - 17/12/2018
"Big thanks to Damien in the PC section at Wairau PB tech, someone that knew about the parts and was more than happy to take a look at our build list and price match where possible. Top marks! A+++"
Jordan - 16/12/2018
"A very big thank-you to the young man at PB Tech's call centre who spent a long time working out with me the best and cheapest technical upgrade to my computers when I found that they could not handle a new program. His own technical knowledge was excellent, but whenever he needed more input, or double-checking, from his supervisor he put me on hold for a short time and got it. In short, he went out of his way to make sure that I had quality information on which I could rely in absolute confidence. And, even better, it was a future-proof solution. I ordered the part (a graphics card), it arrived the next day, it was exactly right, and was soon fitted. Brilliant! If we got service of such excellence everywhere (especially in the government), New Zealand would be a far better place. Take a bow, PB Tech!"
Nobilangelo - 14/12/2018
"I just want to let you know of our most recent experience at PB Technology last Sunday mid afternoon. We were looking to upgrade an Ipad mini and we received excellent service from a sales team member who listened to what we were thinking, questioned to clarify our thoughts and then made some helpful suggestions while showing us our possibilities. Ben was patient and explained carefully. He made recommendations and outlined the advantages of each.
We appreciate his style and his manner and we left with our purchase feeling quite satisfied.
We shop with you when we need new technology and have always found helpful and willing staff. Clearly your employee choices and your training programmes are very successful.
Kathy - 01/12/2018
"Big thank you to Taylor Coster at the Christchurch branch in Hornby for showing great customer service and helping me with my refund and purchase. 10/10."
Alex - 30/11/2018
"I would like to give a huge thank you to Ella Kim at the Main Sth Rd branch in Christchurch.
My web order could not be located and she continued about her business with a professional and unflustered manner.
The warehouse staff failed to turn up at her request.
Ella eventually went away and picked another order for me.
Great asset to your team"
Jarl - 23/11/2018
"I would like to thanks the great service from Andy Liu at North Shore branches. I bought a 55" Philip TV and used for 2 weeks but found with firmware problem which appeared with freeze browser page and even required to force shut down the TV. However, to start with their solution was to wait for Philip firmware update but may be a week, a month or even a few months. I really frustrated with this solution as there are no timeframe for repair.
Andy from North Shore not only explained the problem to me but also provide solution and I end up spent extra 60% money to change to LG. This LG TV is a lot better and thanks Andy's advise and help."
Stella - 22/11/2018
"Very good customer service"
Simran - 19/11/2018