Testimonials

I am writing this testimonial to recognise the exceptional service that Xing Loh offered me. I wanted an item that wasn't in stock for online bulk order so had an online chat with Xing. Very professional chat. Xing was able to beat the price...view more I am writing this testimonial to recognise the exceptional service that Xing Loh offered me. I wanted an item that wasn't in stock for online bulk order so had an online chat with Xing. Very professional chat. Xing was able to beat the price that their competitor was offering and also catered my request(Ship on same day). Despite the item not being available for online order, he arranged it to be sent by overnight courier from one of their store.

Perfect example of how to deal with a customer and make them exceptionally happy. Very pleased.

Cheers,
Sam

I was very very happy with the web sales department and especially the employee Xing Loh, who helped me heaps with my order and answered any questions I asked almost instantly :) I was very very happy with the web sales department and especially the employee Xing Loh, who helped me heaps with my order and answered any questions I asked almost instantly :)

We have just purchased a computer from the team at Henderson and are very happy with the store. From Sun, on the retail floor to Edward, in the technical department we received first class service. Thanks We have just purchased a computer from the team at Henderson and are very happy with the store. From Sun, on the retail floor to Edward, in the technical department we received first class service. Thanks

Prompt answer to my question, then when I'd ordered it was with me in less than 48hrs....what more could I ask? Thank you for customer service at its best :) Prompt answer to my question, then when I'd ordered it was with me in less than 48hrs....what more could I ask? Thank you for customer service at its best :)

We have been using PBTech now for 2 years and always had awesome service and quick responses. The web team have been great assisting my custom requirements, thanks Brett wellington and xing loh! pleasure dealing with you guys :) We have been using PBTech now for 2 years and always had awesome service and quick responses. The web team have been great assisting my custom requirements, thanks Brett wellington and xing loh! pleasure dealing with you guys :)

Product was just what we wanted and the delivery was excellent. I am impressed Product was just what we wanted and the delivery was excellent. I am impressed

Thanks to Mark Stevens for promptly and courteously attending to a minor defect with a LogiTech Keyboard we purchased. This is the sort of service that keeps me coming back to PB :-) Thanks to Mark Stevens for promptly and courteously attending to a minor defect with a LogiTech Keyboard we purchased. This is the sort of service that keeps me coming back to PB :-)

Kia ora John

Thank you for your assistance today in Henderson. I appreciated your honesty and helpfulness in finalising the sale of the brother printer and inks.

Kind regards

Raewyn
Kia ora John

Thank you for your assistance today in Henderson. I appreciated your honesty and helpfulness in finalising the sale of the brother printer and inks.

Kind regards

Raewyn

Oops, submitted prematurely by mistake:)
...view more Oops, submitted prematurely by mistake:)
Monica went above & beyond the sales techie requirements. With intelligence, humour and excellent customer service she patiently did PB Tech proud. Thank you for your high staff training & standards of customer focus care!.

Re: I recently took my precious laptop in for copying everything from my desktop HDDs and USB's. I wish to praise your Tech staff, in particular Monica Walmsley. She handled all my queries with Re: I recently took my precious laptop in for copying everything from my desktop HDDs and USB's. I wish to praise your Tech staff, in particular Monica Walmsley. She handled all my queries with

Fantastic service and follow-up from Xing Loh at PB, and super fast delivery. This on top of a great price ...we are very happy. Fantastic service and follow-up from Xing Loh at PB, and super fast delivery. This on top of a great price ...we are very happy.

A lap top was on "special" yesterday at Harvey Norman Manukau at around $1100. Same laptop at PB Tech = $600. A lap top was on "special" yesterday at Harvey Norman Manukau at around $1100. Same laptop at PB Tech = $600.

Recently bought a new Gaming PC from PB Tech, received it today and am extremely happy with it. It has been built very clean with a heap of room and airflow and looks incredible. If I ever need anything computer related again I will be going to PB...view more Recently bought a new Gaming PC from PB Tech, received it today and am extremely happy with it. It has been built very clean with a heap of room and airflow and looks incredible. If I ever need anything computer related again I will be going to PB Tech without hesitation. 10/10

I have been speaking to Xing Loh through my purchase and he has made my purchase easy and simple and without any problems, fast replies and helped with any concerns or questions I had! So thanks again mate!

Hi

I wanted to take the time to bring your attention to two of your staff who "saved my bacon"! They went over and above my expectations on customer service and care. I had purchased an Acer Lap top at PB North Shore. Within the first couple o...view more Hi

I wanted to take the time to bring your attention to two of your staff who "saved my bacon"! They went over and above my expectations on customer service and care. I had purchased an Acer Lap top at PB North Shore. Within the first couple of days it started having issues with windows updates and didn't come out of failure to configure mode. Alex tried working on it but to no avail. I upgraded my laptop to a Toshiba and I thought all was well (other than having lost a couple of days of working, as I rely on my laptop). What I hadn't realised was that the setting on the first laptop was to delete all my emails of the server once they had been downloaded!!! I have a legal employment case pending, and all the evidential email correspondence was lost! In a panic I phoned Alex and he urged me to bring my new laptop in. Dylan (a rockstar!) managed to find the emails on my crashed laptop and put them on my new one for me. Saved the day and the case!

I'm ever so grateful to the them both for caring enough to go the extra mile. Especially as I could see how busy they were, but they prioritised my work.

They are stars and deserve a big fat pay rise and lots of drinks after work (even though Dylan doesn't drink he told me when I offered to buy him some beers!)

Hi Brett,

Thank You for your mail. The laptop works fine and very good, very good price also. Thank You so much for your service and also the follow up, will recommend it to anyone.

Thanks again and kind regards,
Hi Brett,

Thank You for your mail. The laptop works fine and very good, very good price also. Thank You so much for your service and also the follow up, will recommend it to anyone.

Thanks again and kind regards,

So far this ipad is nothing short of amazing.I am 81 now and I despair when I think of the time lost from not having this Apple technology .Well done Brett and the Team at PB Tech for making my new pride and joy affordable, its so fast and with the...view more So far this ipad is nothing short of amazing.I am 81 now and I despair when I think of the time lost from not having this Apple technology .Well done Brett and the Team at PB Tech for making my new pride and joy affordable, its so fast and with the help of another senior citizen who also has an Ipad I am enjoying my new APPLE Ipad; my pride and joy!!!!

Hi Bok - just wanted to pass on my gratitude for your colleagues assistance yesterday (Edward). He was really excellent; super patient and listened to my woes - and turned out the original mouse was faulty after all. The replacement is bang on and...view more Hi Bok - just wanted to pass on my gratitude for your colleagues assistance yesterday (Edward). He was really excellent; super patient and listened to my woes - and turned out the original mouse was faulty after all. The replacement is bang on and makes up for the 6 months-or-so of frustrations I've felt up to this point... Really pleased!

Hi Paul,

Just dropping a quick email to say a BIG Thank You for your help on the phone yesterday, in regards to sorting out a replacement screen for my HP Laptop.
You made this issue become seamless and your proactive customer service was second ...view more Hi Paul,

Just dropping a quick email to say a BIG Thank You for your help on the phone yesterday, in regards to sorting out a replacement screen for my HP Laptop.
You made this issue become seamless and your proactive customer service was second to none..

Your Company should be proud of people like yourself working at PB Technologies, Thank you for sending the replacement part out in time just after 5pm to meet the courier ex Akl for its journey to Wellington.

I know when it comes to getting my next laptop or and personal computer equipment, I will be making PB Technologies my first and only stop.

Keep up the GREAT WORK..!!

Hi Mason,

I just wanted to say thank you to you and Caleb, Dylan and Sharon from the North Shore branch for sorting this out for me. Please could you pass this message on to them.

By the time I came back from Sydney I had made up my mind that I...view more Hi Mason,

I just wanted to say thank you to you and Caleb, Dylan and Sharon from the North Shore branch for sorting this out for me. Please could you pass this message on to them.

By the time I came back from Sydney I had made up my mind that I would rather do an exchange and pay the difference to upgrade to a higher spec'ed NUC kit than return everything for a refund, so Caleb and Dylan took the time to help me pick out the right one.

Thanks again to all concerned,

Chris Goffin

Dear Alex. Just emailing to say I needed to back up, and install anti virus protection on my laptop. I received patient support and time from Monica and Dylan. I was very pleased with the support I got from both of them and wouldn't hesitate to...view more Dear Alex. Just emailing to say I needed to back up, and install anti virus protection on my laptop. I received patient support and time from Monica and Dylan. I was very pleased with the support I got from both of them and wouldn't hesitate to recommend them to anyone in my position. My problems were sorted and I am now able to relax knowing my data is fully protected.
Kind Regards Lynn Peterson