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Ruckus SmartZone, S01-0001-3LSG, End User Support 3yr for 1AP

Limited Supply - only stock on hand available, when sold out we may not be able to source this product again.

Ruckus SmartZone, S01-0001-3LSG, End User Support 3yr for 1AP

  • Brand: Ruckus
  • MPN: S01-0001-3LSG
  • Part #: LICRKS1957
  • UPC:

Features

Phone and email support

Technical support from a Ruckus Technical Support Engineer is available via phone or email. Telephone calls are answered by a customer service agent who collects initial information and assesses the urgency of the situation. After-hours telephone calls are forwarded to an English-speaking answering service, and a Ruckus Technical Support Engineer will respond within 30 minutes from receipt of the call.

Do-it-yourself with Ruckus web support

Ruckus web support contains comprehensive product information including manuals, technical documentation and software updates. Some of this information is publicly available but some of the content is offered only to support plan customers. Support plan customers may be proactively notified via email when content is posted.

Software updates and upgrades

Documentation is accessible via the Ruckus support web site. WatchDog Premium Support customers will be further provided with software upgrades for the applicable hardware originally purchased for the term of the contract.

Specifications

General

Type

Technical support

Service Included

Phone consulting

Full Contract Period

3 years

Response Time

30 min

Service Availability

24 hours a day / 7 days a week

Software

Software Title

Ruckus SmartZone / Virtual SmartZone

Installation Type

Locally installed

License Type

Upgrade license

License Qty

1 access point

Details

Service & Support

Phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical | Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity high | Phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium | Phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low | E-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday | Web support - 3 years - availability: 24 hours a day / Monday-Sunday | Web knowledge base access - 3 years | New releases update - 3 years

Manufacturer Part No:
S01-0001-3LSG
Brand:
Product Type:
-
UPC
-
Product Family:
-
Shipping Weight:
0.01 kg
PB Part No:
LICRKS1957
Product Model:
-
Warranty: 12 months *
* Warranty period is as stated above unless the manufacturer has chosen to specify a longer period.
All warranties are return to base unless otherwise specified.

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Delivery & Pick-up

Shipping Costs

Shipping costs vary based on your location and the items being shipped and in some cases shipping may even be FREE.

To calculate what the shipping costs will be for your order, add the items you are interested in to your cart, view the Shopping Cart page, and select your 'Delivery Area' to calculate the shipping cost.

Shipping Security & Insurance

All orders shipped by PB Tech are sent via a courier with a signature required for each delivery. In some cases, and only where you have given the courier company permission to leave orders at a designated location, your order may be delivered without requiring a signature. All orders sent by PB Tech are fully insured in the unlikely event that your item(s) are damaged or go missing in transit.

Delivery Estimates

The delivery time-frame (in days) for each product we sell is detailed on the individual product page just to the right of the main product image. From when you place your order, in-stock products typically arrive within 7-10 working days for all countries that we ship to.

Overseas Shipments

If you are located in New Zealand, you can order directly from our New Zealand site www.pbtech.co.nz. If you are located in Australia you can order directly from our Australian website www.pbtech.com/au

Returns & Warranty

7 day right of exchange

If you change your mind after making a purchase, or realise you have ordered the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy.

To exchange a product, goods must be sealed / unopened, with packaging in original condition, and accompanied by a valid receipt dated no more than 7 calendar days from when you request an exchange.

If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase.

Please note, items purchased on finance cannot be exchanged for a gift card.

 

Hassle free warranty service

If your product develops a fault within the manufacturer warranty period, you need to fill out our request a return form.

If your product develops a fault outside of the manufacturer warranty or PB Tech warranty period, we offer a full repair service and are an authorised repair agent for leading brands such as Samsung, HP, Toshiba, Lenovo and more.

 

Returning a product / making a warranty claim

To return a product to PB Tech, please complete our request a return form.

Or view our returns policy for more information.

Ruckus SmartZone, S01-0001-3LSG, End User Support 3yr for 1AP

  • Brand: Ruckus
  • MPN: S01-0001-3LSG
  • Part #: LICRKS1957
AUD $99,999.00

Date Created: 22:09, 28-03-2024
Product URL: https://www.pbtech.com/product/LICRKS1957/Ruckus-SmartZone-S01-0001-3LSG-End-User-Support-3y?qr=country-selector

Features

Phone and email support

Technical support from a Ruckus Technical Support Engineer is available via phone or email. Telephone calls are answered by a customer service agent who collects initial information and assesses the urgency of the situation. After-hours telephone calls are forwarded to an English-speaking answering service, and a Ruckus Technical Support Engineer will respond within 30 minutes from receipt of the call.

Do-it-yourself with Ruckus web support

Ruckus web support contains comprehensive product information including manuals, technical documentation and software updates. Some of this information is publicly available but some of the content is offered only to support plan customers. Support plan customers may be proactively notified via email when content is posted.

Software updates and upgrades

Documentation is accessible via the Ruckus support web site. WatchDog Premium Support customers will be further provided with software upgrades for the applicable hardware originally purchased for the term of the contract.

Specifications

General

Type

Technical support

Service Included

Phone consulting

Full Contract Period

3 years

Response Time

30 min

Service Availability

24 hours a day / 7 days a week

Software

Software Title

Ruckus SmartZone / Virtual SmartZone

Installation Type

Locally installed

License Type

Upgrade license

License Qty

1 access point

Details

Service & Support

Phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical | Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity high | Phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium | Phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low | E-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday | Web support - 3 years - availability: 24 hours a day / Monday-Sunday | Web knowledge base access - 3 years | New releases update - 3 years

Date Created: 22:09, 28-03-2024
Product URL: https://www.pbtech.com/product/LICRKS1957/Ruckus-SmartZone-S01-0001-3LSG-End-User-Support-3y?qr=country-selector