Testimonials

November 10, 2022. I received fantastic service and tech support from PB Tech Sales Support person Joshua Lim. I phoned with an account glitch and a refund request. Joshua Lim got onto their IT team immediately and phoned me back in minutes. Account...view more November 10, 2022. I received fantastic service and tech support from PB Tech Sales Support person Joshua Lim. I phoned with an account glitch and a refund request. Joshua Lim got onto their IT team immediately and phoned me back in minutes. Account problem resolved. Best service and support I have received from any online business in ages. Well done PB Tech in NZ.

Thank you team for adding ANZ to the Online EFTPOS option!
It's awesomely easy! Thank you team for adding ANZ to the Online EFTPOS option!
It's awesomely easy!

I would just like to give some feedback on the wonderful service from a Petone staff member Hou T---. This being Black Friday (all November) and the last day of the computer sales, Hou took the time to help with my request on a computer that was only...view more I would just like to give some feedback on the wonderful service from a Petone staff member Hou T---. This being Black Friday (all November) and the last day of the computer sales, Hou took the time to help with my request on a computer that was only available in the Auckland store. I took up his time which I do apologise for, but he remained very professional and was able to get the computer transferred to their store for me. I also purchased a Dell 32” Ultrasharp monitor while I was there. As a customer It was very refreshing not feel like I was being an inconvenience for taking up time during such a busy period. Well done PB Tech Petone.

Great service with a website that works well. Great service with a website that works well.

You guys are Awesome! Great service. You guys are Awesome! Great service.

Fantastic communication & great efficient service. Thank you Fantastic communication & great efficient service. Thank you

"Great work, exceptional service, would greatly recommend." "Great work, exceptional service, would greatly recommend."

Great deals Great deals

Absolutely amazing Absolutely amazing

By: JulieW372 13/10/22

Great company Great company

Bahar (manager, Akld call centre) was incredible today - patient, compassionate, kept finding more & more solutions for me and went out of her way to smoothe the process of my web order return to the Hamilton store. Outstanding service. Joshua (who I...view more Bahar (manager, Akld call centre) was incredible today - patient, compassionate, kept finding more & more solutions for me and went out of her way to smoothe the process of my web order return to the Hamilton store. Outstanding service. Joshua (who I spoke to before Bahar) was lovely too. Thanks guys :-)

What a lad, the customer service I dealt with was fantastic, quick and easy.
...view more What a lad, the customer service I dealt with was fantastic, quick and easy.
This week I've had nightmare after nightmare with customer service from other companies including DHL/Shipito/Courierpost where for example one of their customer service representatives told me "If you have a problem with the service hang up the phone".

So it is SO relieving to see a decent customer service that is easy, fast and actually cares about the concerns of the customer.

This experience made my week as when I saw that the website snagged my money without taking my order I thought I was going to have another sub-par ordeal with customer service.

But Ethan park absolutely demolished my expectations and gave me a fantastic experience with fast responses, easy questions and fast results. 10/10 would recommend Pbtech as if something does go wrong the customer service will see you right!

Cheers,
James

Joshua Lim from Sales Support provided an amazing experience. Super efficient resolution for a mistake I made. This type of interaction creates loyalty, thanks for taking the customer service side seriously. Joshua Lim from Sales Support provided an amazing experience. Super efficient resolution for a mistake I made. This type of interaction creates loyalty, thanks for taking the customer service side seriously.

Great product! Great service! Great delivery! Can't fault Great product! Great service! Great delivery! Can't fault

Great service with no hassles when requesting a refund at the Christchurch City Center store. Great service with no hassles when requesting a refund at the Christchurch City Center store.

Love this company. Always deliver the best. Love this company. Always deliver the best.

Bought an iPhone 14 in Petone Store. The product is good but was shocked that the charger is not included anymore. Overall, good. Bought an iPhone 14 in Petone Store. The product is good but was shocked that the charger is not included anymore. Overall, good.

Great package deal combos
Phone works great easy to use. Very happy. Thankyou Great package deal combos
Phone works great easy to use. Very happy. Thankyou

Needed an Apple Pencil and a screen protector for my iPad, was helped by Dibs Janthar at the manukau branch both in finding the right product AND applying the protector, incredible service! Needed an Apple Pencil and a screen protector for my iPad, was helped by Dibs Janthar at the manukau branch both in finding the right product AND applying the protector, incredible service!

Loving it so far Loving it so far

PBTech is hassle free, reliable, and most affordable electronic gadget retailer in NZ.
If you haven't ordered anything from them, then you've been living under a rock my friend.
When it comes to electronics, PBTech is highly recommended! PBTech is hassle free, reliable, and most affordable electronic gadget retailer in NZ.
If you haven't ordered anything from them, then you've been living under a rock my friend.
When it comes to electronics, PBTech is highly recommended!

I ordered two lots of items, one I needed urgently. The second item was to be delayed a day or so but I didn't want the first items to be delayed. I received excellent email communication to check there was to be no delay on the first item. The...view more I ordered two lots of items, one I needed urgently. The second item was to be delayed a day or so but I didn't want the first items to be delayed. I received excellent email communication to check there was to be no delay on the first item. The delivery arrived within two days of ordering anyway. Excellent and quick service. Thank you.

Pbtech was recommended to me by my niece for any tablet and or cellphone required.I’m pleased that I listened to her.


thanks. Pbtech was recommended to me by my niece for any tablet and or cellphone required.I’m pleased that I listened to her.


thanks.

Good for now Good for now