""Tyler from PB Chch. So grateful. Tyler is a great role model for technical support service provider. He made huge difference to my stressful situation."
Duc - 13/11/2018
"Re: Ben Mingham, Hornby PBTech
Yesterday I had a fantastic experience at the Hornby PBTech and I want you to know about it.
I went to the Hornby store yesterday afternoon, Saturday 10 November. I needed a power bank and I was directed to Ben.
I'm a middle aged woman, definitely tech savvy, but often I find young men (and woman) condescending and sometimes not particularly interested or knowledgeable about what they're selling..
Ben was great. He answered my questions, engaged well with me, and helped me pick what would meet my needs.
Because of his manner and knowledge I decided to mention to him a phone issue I'd noticed that day. I said that I thought the battery no longer held its charge and while I wasn't going to replace it yet, I'd appreciate his advice.
We talked about what I use my phone for and he said that he thought my phone issue might be hardware rather than battery. I offered to show it to him and I'm grateful that I did.
The screen was bulging on one side and the phone felt hot. I was shocked and Ben calmly explained what could happen and how dangerous my phone was.
I made the decision to replace my phone then and there, and to forget about a power bank for now. As we worked through my 2degrees contract Ben answered my questions and offered to help clone from my old phone to the new one.
It wasn't successful in the time available in store but Ben and Joseph both suggested ways I could safely download the files on my phone at home. If that wasn't successful I knew that I could turn up at 10am today and let the tech guys do it for me.
I was so impressed with Ben I asked him if there was anyway I could provide feedback. I have no doubt that because of his manner and expertise I've avoided a fire and burns. I'd been on a navigation course all day using a compass and phone app. I would have come home and just charged the phone and ignored it for the evening thinking that it was just getting old and the battery is tired.
Nothing was a problem, he was incredibly helpful, and I think I've been able to get most of what I wanted off my old phone and onto the new one. Ben has wonderful people skills to go with his technical ones.
Thanks so much Ben."
Heather - 13/11/2018
"I was in your store today with my Mum to return a Laptop I had bought a few weeks ago and received great customer service from one of your employees Damon Wang(Chch).
He helped us for about half an hour, and was very friendly and patient with us. He also gave us good insight on which laptop we should buy and when, hence why I am commending him for helping us so much."
Oliver - 13/11/2018
"The workers there are amazing always checking up on you to see how’s everything going and they know what they are talking about great communication skills it’s feels welcome and amazing discounts !"
sheng - 12/11/2018
"The workers are engaged and helpful lovely people they do listen to your wantd"
kate - 31/10/2018
"Awesome customer service and ultra fast delivery! Highly reccomend! I will definitely shop here again..many thanks for the tablet :-)"
Juanita - 27/10/2018
"Great website and amazing service. Will shop here again"
Eileen - 25/10/2018
"Got a laptop in Tauranga today, and we had Toby deal with us. I was getting a laptop for my Mum and he was extremely helpful, which was awesome after my terrible experience with a competitor the week before.
Dropped off a Kinder Surprise to him in appreciation for his assistance."
Vicky - 13/10/2018
"Lim at Hamilton PB Tech is so nice she tells me jokes and serves the customers good thanks Lim for being the best"
Jim - 04/10/2018
"Tyler from PB Chch. So grateful. Tyler is a great role model for technical support service provider. He made huge difference to my stressful situation. His efforts changed it to relief with appreciations. He led through to solved problems by listening and understanding with patient and well mannered response. Also he provided great suggestion with his excellent knowledge of products. Well explained very professional. Very lucky to have Tyler in your PB team. Massive Thank you for fantastic supports experience. Thank you!"
Naemi - 02/10/2018
"David Clark from the Hornby branch is a one of a kind salesperson and has turned my purchase of a RTX 2080 into a one of a kind customer service experience. His technical knowledge is amazing and he most certainly raises the bar (for me) of what I should expect from a sales representative at any retail store. David Clark went the extra mile to make sure my early order of this currently limited stock graphics card get here on time and I cannot be more thankful as I have been in need of a good upgrade. David has made my experience with PBtech absolutely wonderful and I encourage everyone to consult with him when making a purchase :). Thank you so much for making my shopping experience a bliss David!"
Joshua - 25/09/2018
"Toby from your Tauranga Branch is very patient and kind, I was gonna buy a laptop, my debit card fails 2x, so i ask Toby to set aside my stuff and i will find a currency exchange. I’m back after 30 mins and thats it. Very kind guy"
Leonard - 20/09/2018
"Last week I needed urgent help with my Surface Pro and was lucky enough to meet Tyson Hin, who fixed my problem quickly.
I’d just like to let you know what a fantastic employee you have!"
Barbara - 19/09/2018
"SEAN from PB Technologies in Henderson Branch is AMAZING. I have got my computer built by him with his recommendations, and I am very satisfied. He has also sorted my warranty for my phone. It was fast and smoothly done. Amazing customer service and would definitely recommend Henderson PB and Sean to my friends and family. 10/10. :)"
Jk - 18/09/2018
"Great gaming laptop such good FPS for games. The 144hz is really good for gaming and makes such a difference. The battery is so good and really good for my school work. Overall this is the best gaming laptop I have ever seen from the thin bezels slim design and the long battery life overall 10/10"
Charlie - 15/09/2018
"Sean from PB Henderson was really fantastic in my purchase of my Desktop Computer.
Sean has looked after my family before, and the reason why we always shop there.
His knowledge and helping me make the right decision was most helpful.
Thank you PB.Henderson."
Wayne - 29/08/2018
"I have visited your store in Hornby a number of times, mainly with my grand kids, including in January when I bought a Gear FitPro 2.
At that time I received excellent advice and service from knowledgeable staff.
Once again on a visit to NZ,on January 10th, I had to return to the store as one of the straps had detached.
After initially being advised that the repairs could not be done for a few days there was a change of personnel and I can only say
that Tyler Coster absolutely nailed it! I was due to fly back to Australia the following Wednesday
He went out the back and when he came back he had found a solution, made a decision and within 15 minutes
I was out of the store with a new strap.
I want to thank all your staff for their patience and help.
Tyler also advised me that you have a mail order service to Australia. I am currently travelling but will be in the market for a
flatbed scanner printer copier once I return and will most likely order from your company
Rex - 29/08/2018
"Hi PBTech team, just wanted to say a massive thanks. I pre-ordered the Samsung Note 9 bundle, expecting it to ship on the 24th. Got an email saying estimated ship date was going to be 4th Sept due to some parts of the bundle missing. I called to see if the actual phone was available (because I wanted to take advantage of the Samsung trade-in offer on my Note 4 which expired on 2nd Sept). The people I spoke to on the phone were fantastic & really helpful. Turned out the phone was there and it was the headphones missing. The package was shipped and I received overnight - got my new phone + the Samsung trade in offer. Super pleased & super service. Thanks heaps for being so flexible & accommodating during what I'm sure has been a period of madness. 2 Thumbs Up !"
Basil - 29/08/2018
"Lei at Manukau is a freaking legend. Always deal with him personally every time I visit PB Tech Manukau (and I do this rather a lot). He is always willing to help and find solutions when needed and knows everything about what he's selling, but also knows when to let me exist in my head and run with whatever mad idea I've got this time. Awesome dealing with you and all your colleagues, mate, and no doubt you'll end up with more of my money."
Chris - 26/08/2018
"Joshua from the Christchurch store helped me find a fantastic pair of wireless headphones. Great customer service 10/10."
Adam - 24/08/2018
"Came in as a last ditch effort to try to get help with a part I can't buy anywhere. Anthony , is amazing. He saw the plight, thought outside the box, and not only resolved the problem, but, fixed it!
I cannot express my gratitude enough. This assistant Branch Manager is worth his weight in gold.
He is, a huge asset to this company."
Molly - 15/08/2018
"Hey guys I just wanted to take a second to say thank you for the outstanding service that you both provide to me and our business from the Christchurch hub .
In particular Anthony and Joseph
Nothing has ever been an issue and you are both a pleasure to deal with. I think I have spent around 15k over the past 12 -24 months and would not be coming back if the service and people were not top notch.
Look forward to deal with you in the years to come."
Jason - 02/08/2018
Corban - 25/07/2018
"Jessica at the Christchurch store is a legend. She took the time to answer all my questions, reassured me that the components I picked for my build would enable me to accomplish what I planned and always had a great upbeat friendly personality. Everything was done via phone and email and the experience was truly quite gratifying. PB Tech is the go to place for great service and products. Thanks Jessica :)"
CJ - 25/07/2018
"Amazing service in Henderson when we returned a keyboard in city branch. When we went to Henderson Branch, as we were told " Not the Protocol but we will refund and investigate this matter. We do apologize". Henderson had very nicely and politely sorted the matter and refunded in a difficult situation. I would 100% return to PBTECH."
Joshua - 21/07/2018
"Great service, they have very knowledgeable staff. Great job to PB Technologies. They serve me for ALL my needs. Well Done!"
Jackson - 20/07/2018
"I've worked nearly 10 years in retail, many of those as a 2IC, and I've worked as a Mystery Shopping myself, so I really know what makes for a good sales person. Lance is certainly one, and the type of person I'm happy to wait to be served by if he's busy with another customer. He's helped me buy many virtual reality items, and a bunch of cables, rechargeable batteries etc. I keep coming back to him because he knows the products and I can trust his advice, and so it's worth sharing here :) I've seen him with other customers while waiting, and he was giving them really knowledgeable advice about which parts to put in their video editing desktop."
Graham - 27/06/2018
"Amazing Service in HENDERSON and CITY - Very Quick at Assistance. They Help you from Entry and Exit as quickly as possible with ensuring that you get the best possible product available in store."
Joshua - 25/06/2018
"I really q want to to give a big thumpsup to Sid from pbtech hamilton. Wonderful patient and very polite sales person. Sid u r a asset to the Hamilton store.. Thanks for explaning technology in very simple words like 6 packs gym heart. Thank you so much Sid. Thanks Pbtech"
Rachael - 25/06/2018
"Thanks to Angela and Leon for always helping me with what we need! They always provide me timely feedback and assistance when we need them the most! They're an asset to your team!"
Nicole - 21/06/2018
"Lance has been very helpful, Has bought office equipments and he has explained everything clearly.
Has been back to him for other things like monitors and phones for the business.
Pb tech has competitive prices with good service.
Hope there are more discounts on the iphone though."
Jim - 20/06/2018
"To whom this may concern;
I walked in to PB tech for the first time and just wanted to see what the store looks like and your excellent sales staff name "Chat" who approached me and started talking and before I know I was buying a new Samsung s9 phone. Even I was surprised that I did that and being a apple customer for last almost 10 years he managed to convert me to go for a complete different phone and OS. His experience, professionalism and ethics were so high and no doubt he is a asset to your organization.feel free to contact me should you need further clarification as I will only be happy to provide.
Rajitha - 15/06/2018
"I came into PB Technologies for the first time on the weekend when my laptop finally began to give up working.
I was attended to by Tyler, and I just had to email you to comment on the fantastic service that I got from him. He went over my current laptop and established that the problem was with the connection, not the charger as I’d hoped, and advised me re an estimate repair cost, vs the benefits to purchasing new. I decided to go with new as the old laptop was getting a few years old and saw the wisdom in not putting money into something that could end up dying completely in another year.
Tyler listened to how I used the laptop, and was able to advise me on his recommendations on what to replace with. He took the time to talk me through the models he thought would suit me and once I selected a model, went through the process of transferring all my existing data onto the new laptop.
I can’t speak highly enough of how good Tyler was to work with, his patience with me and my lack of IT knowledge, and his patience in transferring all of the data over for me as well as installing the Windows Office and Outlook.
Tyler is a real asset to PB Tech, and I have already recommended PB to a couple of friends for their future purchases, and specifically Tyler. Its this kind of service that makes a company successful.
I hope that you find this feedback useful."
Andrea - 13/06/2018
"We just want to say a HUGE thank you to Jessica and Carl of PBTech Christchurch who spent all day battling finance companies and even stayed past close to help us upgrade Brandon's computer. Jessica fought really hard for us and she and Carl were both extremely patient as we waited around in the store all day. We also feel like Carl went the extra mile for us in putting all of the new parts together, downloading and installing software and drivers, and ensuring that Brandon's 800+ episodes of his favourite anime series would not be lost. We walked away with a speedy new gaming computer that was completely ready to go once we reached home and turned it on. Excellent service and thank you so much again to both of you. Thumbs up!"
Eve - 04/06/2018
"Just want to thank Sean for his help today, very patient with my lack of technical ability, Sean was very happy to assist and take the time to get my phone up and working. Definately 10/10 service and would highly recommend visiting this business to anyone requiring a wee bit of support! Cheers Sean!"
Justine - 02/06/2018
"I would like to commend your employee Tyler Coster on the excellent service which I received from him recently when I needed to call in last Saturday (26th May) at the PB Tech store in Main South Rd, Hornby, Christchurch. I had come in to pick up a repair job (on my mobile) and make a formal complaint about another repair job on my laptop. The laptop issue was regarding a problem with its hdmi port, after it had become unreliable in connecting to an hdmi cable, due to my cat knocking it off its table and bending the metal frame of the hdmi socket while the cable was still plugged in.
I want to thank Tyler for the way he handled the problem I had with the service I’d received, and for the manner in which went out of his way to check the details of the history of the service and looked at it clearly. When I first came in I had decided to just check the status of the issue and that it hadn’t been resolved, and to not use PB Tech again in future for repair jobs. By the time Tyler had looked calmly and pleasantly into the matter, he not only restored my faith in the store and in the technicians, but also had me feeling a lot better about the service to be expected at PB Tech in general.
Tyler is an asset to PB Tech and has my sincere thanks for his assistance that day."
Robyn - 28/05/2018
"I want to commend Tyler on his excellent customer service. He could not have been more helpful, professional, patient and understanding. Even though we are not very IT savvy Tyler went out of his way to explain what was required and he also achieved the result we had hoped for. Throughout all our interactions with Tyler he was extremely pleasant to deal with and I would like to congratulate him on his excellent customer service. Sometimes this is taken for granted, but we certainly don’t. At one point while we were waiting I noted his interaction with another customer and it was consistently good."
B - 14/05/2018
I'm just writing to say a thankyou for being so cool about fixing an issue. I bought a brand new set of components to build a gaming machine - and one of the memory sticks wasn't being recognized when I put it together. Your tech department put a new stick in and tested it on the spot. It was still doing some weird stuff on reboot - so your guys simply said "leave it with us" and a few days later, after some tinkering with the bios everything was peachy. Thanks for the great service, it will keep me coming back again, and again.
Tim - 06/05/2018
"I was having difficulty in setting up a modem, had spoken with the manufacturer and my ISP without success. I was about to give up, but Marlu in the CHRISTCHURCH store listened to the issues I was having, and set it up for me in store. Works great.
Fantastic customer service. I would recommend shopping here with confidence."
Paul - 29/04/2018
"Hi, Alan & Sean from PBT Tauranga worked on my computer, was very impressed with there technical abilities, fast response & great communications--- thanks Guys"
Rodney - 23/04/2018
"Hi I visited manakau branch. Awesome store top service 5/5. Easy efficient service even when busy they found a way to help. Easy and affordable things sold here. Once bought projector screen it was so aweosome so clear and easy to store. All round good and efficient product and service provided by the team. I’d really like to win this months prize as it is a gaming/all round aweosome pc and prize. I would like to start a YouTube and start online streaming and this computer is a vital part to it as I can edit on it and play on it. Also this would be aweosome as I currently do not have enough money to buy this awesome set. I have never won anything and if I won this aweosome prize it would be a very asweosome early Christmas present. Good luck to me."
Aneel - 09/04/2018
"I bought a Microsoft Surface Laptop from the Wellington store. Even though they were really busy, the people I talked to took the time to talk me through the product and the options. I love my new laptop - thanks for the great service!"
Michelle - 26/03/2018
"Awesome product and prices and delivery was within 24 hrs from Auckland to Kaitaia just amazing :-) great experience thank you"
Sonya - 22/03/2018
"David Wang at northshore branch you went over and above to give exceptional service. Thank you very much."
Stephen - 10/03/2018
"Sonia at Henderson branch - you rock! Excellent service. Knowledgeable staff. Consumer focused rather than just focusing on the normal sales pitch. Everything we wanted was available in store AND cheaper than all the electronic stores we had visited. What more could one ask for?"
Tasa - 07/03/2018
"A great no bull tech shop. It's a reliable source of high end tech without the wait. The service team is awesome too"
Nathan - 28/02/2018
"Always shopping at PB Tech for anything electronics related. They generally have the best pricing & staff are always helpful."
Michaela - 23/02/2018
"Great experience in store! A lot of variety of products to chose from, out standing customer service that knew their stuff, gave good advice and knowledge of products."
Kelsey - 16/02/2018