Testimonials

PB tech at Queen street branch are awesome. Very helpfull and friendly. Can not say the same about Penrose branch... Went there a couple of times and always had problems. Some of them do not even have patience. VERY disappointed with Penrose branch....view more PB tech at Queen street branch are awesome. Very helpfull and friendly. Can not say the same about Penrose branch... Went there a couple of times and always had problems. Some of them do not even have patience. VERY disappointed with Penrose branch. Wake up it is almost 2015, with the attitude you have, no one will come. Its a shame that they have poor service or better say absence of service as they carry the biggest stock in Auckland as far as I know. Queen street on another side carry moderate stock and amazing service..trade off i suppose?...

On the Saturday the 15th November I was the proud owner of the Gigabyte laptop from your store, recommended by John Guo. Upon arriving home and booting the machine I discovered the horrid stuck blue pixel on the screen.

I called back to your techn...view more On the Saturday the 15th November I was the proud owner of the Gigabyte laptop from your store, recommended by John Guo. Upon arriving home and booting the machine I discovered the horrid stuck blue pixel on the screen.

I called back to your technical and repair service (Emma ??) who need to call head office to confirm the availability of the a replace. On the 17th I was contacted to say that only 1 was available and that was the store DEMO model.

I came to the store to show the problem and was assisted by Alan Cai. He was very attentive and was very apologetic about my situation. He convince me to swap with the demo model and kindly offer a good rate for a SSD. I wish that was the end of the story, sadly no... Upon booting the DEMO model I notice a mark on the screen that was difficult to remove which turned out to be a scratch!!! I was yet again in the store the very day.

John Guo after a lot of hums.. and harrs.. from me convinced to buy an alternative and made a proud owner of an Asus laptop out of me ( with an extra cost of $380 - that's salesmanship) ;-).

What I found throughout this entire process which was frustrating was the level of great customer service provided by the team. I believe rather than take my business elsewhere these gents help me in a manner that did not make me feel like a burden or unwanted. I was so please with this experience I wanted to share this with the management team, for you are taking the correct measures and keeping fantastic staff on the floor.

I would like to thank technician Alex for his outstanding service on our business computer. He kept in constant contact explaining the problems and offering the best solutions. The fast turnaround meant we didn't lose any downtime. PB Tech rocks...view more I would like to thank technician Alex for his outstanding service on our business computer. He kept in constant contact explaining the problems and offering the best solutions. The fast turnaround meant we didn't lose any downtime. PB Tech rocks !!!

Hi Lisa,

I just wanted to drop you a quick email to thank you for your assistance last week.

The tablet that I bought was actually a gift for my technically challenged mother, who celebrated her 75th birthday this weekend. Needless to say, s...view more Hi Lisa,

I just wanted to drop you a quick email to thank you for your assistance last week.

The tablet that I bought was actually a gift for my technically challenged mother, who celebrated her 75th birthday this weekend. Needless to say, she is delighted!

You were very helpful and prompt with my emailed enquiries, and even more so when I visited your store to collect.

Please ensure this feedback is referred to your management, I believe they need to know about this positive experience.

I know where my future technology needs will be sourced from!

excellent fast service each time ! excellent fast service each time !

I have had the great pleasure of dealing with John Edwin for many years. Until my retirement I taught computing to beginners, usually folk who had obtained the first PC and needed help getting started. Over the years many approached me for help with...view more I have had the great pleasure of dealing with John Edwin for many years. Until my retirement I taught computing to beginners, usually folk who had obtained the first PC and needed help getting started. Over the years many approached me for help with new purchases and I always refereed them to John and inevitably I would her back that he had given them excellent advice and assistance.

In my own dealings with him he has always been incredibly helpful and this is why I remain a committed PB customer and why I continue to recommend him to my old clients when they approach me.

I hope they pay you well John, a lot of products were sold because of you.

Hi Xing,
Thanks for your quick and professional service.
Will definitely come back to you for more purchases.
Hi Xing,
Thanks for your quick and professional service.
Will definitely come back to you for more purchases.

Incredibly helpful online and phone customer service. Fast and well packaged delivery. Put an order in Monday night, processed Tuesday, and arrived early Wednesday morning even in a rural town. Thanks guys. Well done Matthew! Incredibly helpful online and phone customer service. Fast and well packaged delivery. Put an order in Monday night, processed Tuesday, and arrived early Wednesday morning even in a rural town. Thanks guys. Well done Matthew!

HI, The Live chat was a big help. I got ut through to one of the admins that happened to be Matthew Chang. He helped answer my question about my product i just purchased and when i am able to get it. He confirmed that my product was being shipped the...view more HI, The Live chat was a big help. I got ut through to one of the admins that happened to be Matthew Chang. He helped answer my question about my product i just purchased and when i am able to get it. He confirmed that my product was being shipped the next day. Very Good costumer services and Good Prices. I would recommend it to anyone who is looking for a great deal while getting the best help.

By: EdmundY4 10/10/14

thanks for answering my annoying questions with patience! it was a pleasure communicating with you Felix! :) thanks for answering my annoying questions with patience! it was a pleasure communicating with you Felix! :)

Just wanted to say my grandson loves his new computer, It was built to the specs we gave, and wish I had of found PB Tech and Mr Xing Loh sooner. Communication was prompt and I would recommend their services to anyone. Just wanted to say my grandson loves his new computer, It was built to the specs we gave, and wish I had of found PB Tech and Mr Xing Loh sooner. Communication was prompt and I would recommend their services to anyone.

Hi Xing

Thanks again for your prompt service very impressive and very happy

Cheers

Cambel
Hi Xing

Thanks again for your prompt service very impressive and very happy

Cheers

Cambel

Thanks to Matthew Chang for quick responsive e-mails! Great service, most recommended! Thanks to Matthew Chang for quick responsive e-mails! Great service, most recommended!

Just wanted to leave a glowing testimonial for the web guys at PB Tech, especially Matthew Chang. He patiently and professionally answered all my questions (even the stupid ones). After a bit of miscommunication on my part, I received my new computer...view more Just wanted to leave a glowing testimonial for the web guys at PB Tech, especially Matthew Chang. He patiently and professionally answered all my questions (even the stupid ones). After a bit of miscommunication on my part, I received my new computer system within 24hours. This is the second computer I've bought from PB (first was from the local Wellington branch) and both times service has been exceptional!

I am writing this testimonial to recognise the exceptional service that Xing Loh offered me. I wanted an item that wasn't in stock for online bulk order so had an online chat with Xing. Very professional chat. Xing was able to beat the price...view more I am writing this testimonial to recognise the exceptional service that Xing Loh offered me. I wanted an item that wasn't in stock for online bulk order so had an online chat with Xing. Very professional chat. Xing was able to beat the price that their competitor was offering and also catered my request(Ship on same day). Despite the item not being available for online order, he arranged it to be sent by overnight courier from one of their store.

Perfect example of how to deal with a customer and make them exceptionally happy. Very pleased.

Cheers,
Sam

I was very very happy with the web sales department and especially the employee Xing Loh, who helped me heaps with my order and answered any questions I asked almost instantly :) I was very very happy with the web sales department and especially the employee Xing Loh, who helped me heaps with my order and answered any questions I asked almost instantly :)

We have just purchased a computer from the team at Henderson and are very happy with the store. From Sun, on the retail floor to Edward, in the technical department we received first class service. Thanks We have just purchased a computer from the team at Henderson and are very happy with the store. From Sun, on the retail floor to Edward, in the technical department we received first class service. Thanks

Prompt answer to my question, then when I'd ordered it was with me in less than 48hrs....what more could I ask? Thank you for customer service at its best :) Prompt answer to my question, then when I'd ordered it was with me in less than 48hrs....what more could I ask? Thank you for customer service at its best :)

We have been using PBTech now for 2 years and always had awesome service and quick responses. The web team have been great assisting my custom requirements, thanks Brett wellington and xing loh! pleasure dealing with you guys :) We have been using PBTech now for 2 years and always had awesome service and quick responses. The web team have been great assisting my custom requirements, thanks Brett wellington and xing loh! pleasure dealing with you guys :)

Product was just what we wanted and the delivery was excellent. I am impressed Product was just what we wanted and the delivery was excellent. I am impressed