Testimonials

The online team was very helpful at determining the right product for my needs... I had quite a few questions & the team were timely, accurate & eager to help. Thank you Saad Malik! The online team was very helpful at determining the right product for my needs... I had quite a few questions & the team were timely, accurate & eager to help. Thank you Saad Malik!

By: RyanB25 08/01/25

PBTech are argubly the best tech store in the country. They often stock what many other shops do not, constantly have a supply of stock of even rare items, and sell many brands not found elsewhere. Their service is prompt, they are quick to ship, and...view more PBTech are argubly the best tech store in the country. They often stock what many other shops do not, constantly have a supply of stock of even rare items, and sell many brands not found elsewhere. Their service is prompt, they are quick to ship, and their website is easy to navigate. Their Manukau store has to be the best physical store I've ever had the pleasure of browsing; it is seamlessly laid out, everything is in order, and the staff are friendly and helpful.

Subject: Commendation for Exceptional Customer Service
Dear PB Tech Team,
I hope this message finds you well.
I am writing to express my sincere appreciation for one of your employees, Jacky Luo, who recently assisted me with a damaged shipment I ...view more Subject: Commendation for Exceptional Customer Service
Dear PB Tech Team,
I hope this message finds you well.
I am writing to express my sincere appreciation for one of your employees, Jacky Luo, who recently assisted me with a damaged shipment I received. Jacky’s professionalism and efficiency were truly outstanding, and I was thoroughly impressed with the level of communication provided throughout the process.
Having such a dedicated and knowledgeable team member like Jacky made my experience with PB Tech exceptionally positive. It is reassuring to know that your company has individuals who genuinely care about customer satisfaction and are willing to go above and beyond to assist.
Thank you, Jacky, for providing such great service! It's clear that PB Tech values quality customer support, which is an essential aspect of a successful business. We need more individuals like you in New Zealand companies!
Warm regards,
Carla Goddard

Pb tech is the best tech shop in some many ways , they are great at delivering on what they promise , they have great staff that are knowledgeable. Their prices are the best , they have a great selection to meet anyone's needs , when it comes to cell...view more Pb tech is the best tech shop in some many ways , they are great at delivering on what they promise , they have great staff that are knowledgeable. Their prices are the best , they have a great selection to meet anyone's needs , when it comes to cell phones they always have the best deals as they give you a choice of cool add ons to the deal , why go any where else ? Shop and support PB tech .

Super happy with service! Great advice, prompt and efficient too - thanks to Bailey in CS. Will be shopping here again. Super happy with service! Great advice, prompt and efficient too - thanks to Bailey in CS. Will be shopping here again.

A big shout out Jacky Luo from the customer service team. For years PB Tech has been my go-to for my tech purchases and that won't change anytime soon. Big thanks go to Jacky for following through and helping me resolve a situation. Cheers PB! :-)view more A big shout out Jacky Luo from the customer service team. For years PB Tech has been my go-to for my tech purchases and that won't change anytime soon. Big thanks go to Jacky for following through and helping me resolve a situation. Cheers PB! :-)

Pb Tech is probably my first pick when it comes to technology stores. I've yet to have a bad experience at any store. The staff are skilled, friendly and work rather quickly. Thank you PB Tech staff. Pb Tech is probably my first pick when it comes to technology stores. I've yet to have a bad experience at any store. The staff are skilled, friendly and work rather quickly. Thank you PB Tech staff.

Fantastic service, thank you so much Fantastic service, thank you so much

What great service. Purchased a MacBook plus some incidentals through PBTech. Ordered one morning and it arrived in the central north island the next. Their price including the incidentals was several hundred dollars cheaper than any other supplier....view more What great service. Purchased a MacBook plus some incidentals through PBTech. Ordered one morning and it arrived in the central north island the next. Their price including the incidentals was several hundred dollars cheaper than any other supplier. Would definitely recommend due to their prices and prompt service. One very happy customer!

Had to get a faulty GPU replaced, went in store to get the warranty sorted. Efficient and straight to the point with no nonsense, had a response back within 20 minutes and was able to pick up the replacement in just over a day. New GPU works like a...view more Had to get a faulty GPU replaced, went in store to get the warranty sorted. Efficient and straight to the point with no nonsense, had a response back within 20 minutes and was able to pick up the replacement in just over a day. New GPU works like a charm. Good stuff :)

Shout out to PB Tech. Bought an SSD online one day, it was delivered the next. It was (unfortunately) faulty. I have bought LOTS of things off them that have worked so returned it through their easy to use returns system. Got a refund within three...view more Shout out to PB Tech. Bought an SSD online one day, it was delivered the next. It was (unfortunately) faulty. I have bought LOTS of things off them that have worked so returned it through their easy to use returns system. Got a refund within three days. Ordered same exact SSD. It was delivered next day and is now in my PC working perfectly. All within one week. Great service!

What a great company to deal with. 2 seperate orders and both arrived in a day. We live in Coromandel which makes it even better service. Have now opened an account and will be using them more often. Thanks. What a great company to deal with. 2 seperate orders and both arrived in a day. We live in Coromandel which makes it even better service. Have now opened an account and will be using them more often. Thanks.

We usually shop elsewhere however will be shopping here going forward, great service, fast, efficient and great communication from Saad. We usually shop elsewhere however will be shopping here going forward, great service, fast, efficient and great communication from Saad.

We have been buying all our PC needs from PBtech for some time now and their customer service has been outstanding consistently. We needed support a few times and their willingness to help, explain in an easy, simple way and their advice is...view more We have been buying all our PC needs from PBtech for some time now and their customer service has been outstanding consistently. We needed support a few times and their willingness to help, explain in an easy, simple way and their advice is impressive. They always cater to what we need, not to what will result in the biggest profit. Today I needed help with returning an item and Ryan from the phone helpdesk made it easy and quick.

Needed to cancel a pre-order after the part turned out to not meet my expectations - sent a message to PBTech online, and the order was cancelled and refunded on the spot without any questions. Fantastic service, will continue to shop with PBTech...view more Needed to cancel a pre-order after the part turned out to not meet my expectations - sent a message to PBTech online, and the order was cancelled and refunded on the spot without any questions. Fantastic service, will continue to shop with PBTech with confidence! Thanks guys.

excellent support and advice again, this time from Saad to guide me to the correct purchase - well done excellent support and advice again, this time from Saad to guide me to the correct purchase - well done

A huge shout-out and thanks to Andrew at PBTech Manukau. Your patience and advice is much appreciated - I purchased the Targus DOCK310 as recommended and had minimal issues setting up my new dual screen home office set-up. Life-saver!! A huge shout-out and thanks to Andrew at PBTech Manukau. Your patience and advice is much appreciated - I purchased the Targus DOCK310 as recommended and had minimal issues setting up my new dual screen home office set-up. Life-saver!!

Very speedy response and take call very quickly! I am so happy to purchase everything in PBtech if I need some tech things!!
Very great services Very speedy response and take call very quickly! I am so happy to purchase everything in PBtech if I need some tech things!!
Very great services

Pbtech are amazing. Pbtech are amazing.

Saad Malik in Procurement, assisted me with an urgent order to replace a server RAID hard drive. Saad was very professional, kept me informed all the way and managed the purchase and delivery with great efficiency. Many thanks. Saad Malik in Procurement, assisted me with an urgent order to replace a server RAID hard drive. Saad was very professional, kept me informed all the way and managed the purchase and delivery with great efficiency. Many thanks.