Microsoft Surface Pro 12-Inch ( Business Model Only ) Total 3 Year Extended Hardware Service Plus - Extended Hardware Service Plan Plus (EHS+) - Includes drive retention, Advanced Exchange and NBD replacement

Microsoft Extended Hardware Service Plus

Duration: Up to 3 years
Available within 45 days of Surface device purchase
Prepaid return shipment
Technical support
Mechanical breakdown[1]
Advanced Exchange[2]
Next Business Day Replacement[3]
Drive (SSD) Retention[4]

Disclaimers

[1] Additional extended coverage for mechanical breakdown and accidental damage protection is available through the purchase of Microsoft protection plans. If the plan provides additional Mechanical Breakdown coverage, that coverage begins upon expiration of the manufacturer's original warranty and continues for the remainder of the term shown on the Holder's Proof of Purchase. Accidental damage protection begins immediately upon purchase. Restrictions apply, for all Protection Plans, please reference the terms and conditions for the limit of liability and the applicable exclusions of the Protection Plan.
[2] With Advanced Exchange Service (AES) Microsoft will ship a replacement device to you in advance of receipt of an eligible and covered device when you submit a service request for an eligible Microsoft Surface for Business device.  Advanced Exchange Service is available at no additional charge with the Microsoft Limited Hardware Warranty for the following business devices: Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop 5, Surface Laptop Go, Surface Laptop Go 2, Surface Go 2, Surface Go 3, Surface Book 3, Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro X, Surface Pro 9 and Surface Laptop Studio or when purchased with a commercial Microsoft Protection Plan.
Advanced Exchange is only available in supported markets. Restrictions apply. See Surface for Business warranty page for AES terms and conditions and list of supported markets.
[3] Next Business Day Replacement claims authorisation must be fulfilled prior to the applicable cut-off period to benefit from this service. In addition, the Next Day Business Replacement service is only valid from Monday to Friday, excluding standard public holidays.
[4] Solid State Drive (SSD) Retention permits customers the option to retain their removable SSD during service events at no additional charge. SSD Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the technical specifications on the product's description page. Microsoft recommends that only technically inclined individuals with the knowledge, experience, and required tools perform the SSD removal following Microsoft's instructions. Opening and/or repairing your device can present electric shock, device damage, fire and personal injury risks, and other hazards. Use caution if undertaking do-it-yourself repairs. Further, any resulting damage to the device or component will not be covered under the Microsoft Limited Hardware warranty or Protection Plans.