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POLi Help

POLi is an online payment option you can use to safely pay for your order, directly from your bank account! No credit card needed.

 

Internet banking is a great payment option if you do not have a credit card, or would prefer not to add to your credit card balance. When you pay with POLi, the transaction is completed within the security of your bank's online banking service and at no time are your personal banking login details disclosed to POLi. For further information, please read the POLi privacy policy.

POLi works seamlessly with all major New Zealand banks.

 

How to use POLi?

You don’t need to make a POLi account - the only login information you’ll need is your regular bank details.

 

1. Checkout of shopping cart

Select the POLi payment option when you checkout.

 

2. Pay with internet banking

Log into your bank account using POLi. The payment is protected by your bank's authentication and security.

 

3. Complete Order

POLi automates the payment process and notifies the seller that the payment has been made.

 

 

 

 

 

Frequently asked questions

 

What is POLi?

POLi allows you to make a payment using money straight from your bank account. POLi is safe and secure and leverages your Internet Banking to facilitate these transactions. Simply select POLi at checkout, choose your bank and login using your Internet Banking credentials. It’s that easy.

 

Do I have to register to use POLi?

No. This is one of the great features of POLi payments: no registration, and no additional passwords to remember!

In order to complete a POLi payment, select your bank and login using your Internet Banking credentials. After that simply follow the steps on screen to complete the payment.

 

Is POLi secure?

When you pay with POLi, you’re paying with your regular bank account. That means the payment is authenticated and protected by your bank. Your confidential information will not be disclosed to any third party, including POLi.

 

Is POLi approved by my bank?

The POLi payments service is brought to you by POLi Payments Pty Ltd, a wholly owned subsidiary of Australia Post and a provider of innovative web-based transaction services and software. POLi is distributed in New Zealand by Merco Limited.

POLi Payments Pty Ltd is not a bank, and does not necessarily have relationships with banks accessible via POLi.

 

Can I use gift cards, or store credit with POLi?

Currently we do not accept giftcard payments, or store credit if you pay by by POLi.

 

Why choose POLi?

POLi is a great alternative for people without credit cards, or for those who have them - but would prefer not to use them to shop online. When you use POLi to complete your purchase everything is done within the security of your online banking facility and at no time are you required to disclose your personal banking details to any third party, (including POLi).

 

Who can use POLi?

Any customer who has an Internet Banking account with the functionality that allows you to make a single payment and holds an account at any of the supported banks, can complete a POLi payment.

 

Which banks can I use POLi with?

POLi works seamlessly with all major New Zealand banks. If you bank with ASB, it is recommended that you sign up for the Netcode service, especially if you are planning on making orders over $500.

  • ANZ
  • ASB
  • BNZ
  • The Co-operative Bank
  • TSB
  • SBS Bank
  • Westpac
  • Kiwibank

 

How does POLi work?
  1. Select the POLi payment option in the checkout
  2. Select your bank
  3. Login using your Internet Banking credentials
  4. Selects a bank account you wish to pay from
  5. Confirm and complete the payment
  6. Once the payment is complete you will be redirected back to the PB Tech website

 

Is there any cost for using POLi?

There is no cost to make payments using POLi, although your bank may apply fees for electronic funds transfers.

 

If you are paying with POLi from ANZ and get the "Pay anyone not available"

ANZ recently made some changes and this inadvertently has affected the interaction with POLi.

There is no current work around, and we recommend choosing another payment method.

 

If you are paying with POLi from ANZ for the first time

ANZ recently made some changes and this inadvertently has affected the interaction with POLi.

Please see below steps to quickly fix this issue:

To resolve this you need to update one of your "Online Code Preference Settings"....the details are as follows.

  1. Log in to your Internet Banking account and select "Your Settings"
  2. Select "Change Online Code preferences".
  3. Enter a tick in the "Create a payment to people or companies"
  4. Save the updated preference setting by clicking on "Change preferences"

You should receive confirmation that you have made this change to your settings, you can then complete your POLi payment as required.

 

Although we make reasonable efforts to update the information on our website about POLi, we make no representations, warranties or guarantees, whether express or implied, that this content on our website is accurate, complete or up-to-date. We also do not warrant or represent that the information regarding POLi available through our website will meet your particular requirements or needs. We therefore suggest visiting https://www.polipay.co.nz or clicking the button below for the most accurate and up-to-date information.