Testimonials

To the Management

Last week I purchased a computer from PB Technologies Northshore Ltd and Dylan was the Technician who transferred data from my old computer to the new one, an external hard drive, plus another user. He also installed a number of...view more To the Management

Last week I purchased a computer from PB Technologies Northshore Ltd and Dylan was the Technician who transferred data from my old computer to the new one, an external hard drive, plus another user. He also installed a number of items such as Google Earth.

Additionally, he provided a most useful amount of personal advice on using the new computer.

Throughout, Dylan was very professional in his approach to his tasks and showed a considerable knowledge of what was needed to satisfy my questions. At all times he was very personable and cheerful, even when posed with very basic queries! He also offered to help me at any time I needed it, and this was very much appreciated and his advice after the transfer has already helped me to locate some of the transferred data.

I want to place on record my appreciation of Dylan's very good abilities and approach to his work.

Edwin Eide

Good evening Alex

I am writing to congratulate you and your staff for positive, friendly and expert service you provide for your customers.

Last week one of your staff members organised for an i-pad to be fixed within 36 hours so we could s...view more Good evening Alex

I am writing to congratulate you and your staff for positive, friendly and expert service you provide for your customers.

Last week one of your staff members organised for an i-pad to be fixed within 36 hours so we could send it to Amsterdam with a friend who was then able to deliver it to our son (who is currently living over there).

Today, I had a problem with Outlook. I was passing by PB Tech and decided to see if your staff could fix it for me. Within a few minutes, the problem was sorted (it was reading for a double screen - a simple solution) but the technician did not charge me and was helpful and persistent in getting the problem sorted.

This is the sort of service that makes PB Tech our first stop destination for anything electronic. And we will happily be telling our friends about the excellent service you provide.

Well done and thank you.

Kind regards
Jan Hill

Jan Hill
M Ed Admin (Hons), Adv Dip Tching
the education group ltd
PO Box 26480, Epsom, Auckland, New Zealand
Office Phone: +649 9202173
Home Phone: +649 4268799
Mobile: 021 507684
Email: [email protected]
Website: www.educationgroup.co.nz

Hi there,

I am sending this email in regards to the excellent customer service I received today at your Wairau store. I brought my laptop in to look at getting the fan cleaned. I was assisted by Dylan, who gave me two options and some helpful advi...view more Hi there,

I am sending this email in regards to the excellent customer service I received today at your Wairau store. I brought my laptop in to look at getting the fan cleaned. I was assisted by Dylan, who gave me two options and some helpful advice regarding general maintaninece of my laptop. After blowing some compressed air externally, we turned it on to see how it was running. Dylan told me that I would greatly benefit from buying 2 GB of RAM because it was very slow, which I then bought. Dylan was freindly, approachable, helpful and had a comprehnesive product knowledge. I ended up fixing two problems in one visit. Please send my compliments to him.

Regards,
Katie

Hey Team,

Just to let you know what a great service you have. I recently ordered a headset that was in stock at another branch (the other side of the country) so I expected a little bit of a wait. 2 days later, a box arrives at my office. Very ple...view more Hey Team,

Just to let you know what a great service you have. I recently ordered a headset that was in stock at another branch (the other side of the country) so I expected a little bit of a wait. 2 days later, a box arrives at my office. Very pleased.

Thanks!

Hi Darren. Last week I returned two Barracuda hard drives that had failed. This morning I received two replacement drives. Thats a turn-around of two business days! I just wanted to say how impressed I am with the service that I have received. Being...view more Hi Darren. Last week I returned two Barracuda hard drives that had failed. This morning I received two replacement drives. Thats a turn-around of two business days! I just wanted to say how impressed I am with the service that I have received. Being a return under the manufacturers warranty I had expected a bit of a fight, or at the very least a few weeks for the drives to be tested, confirmed broke and swapped out, but no, none of that. Job well done. Many thanks to you and your team.

Hi Xing,

Projector just arrived here, thank you so much for such prompt service, greatly appreciated.
Hi Xing,

Projector just arrived here, thank you so much for such prompt service, greatly appreciated.

Morning Xing.

Computer just arrived. Thanks for your help and superb service.

Have a great day!
Morning Xing.

Computer just arrived. Thanks for your help and superb service.

Have a great day!

Thanks Dave.

You guys are the best!
Thanks Dave.

You guys are the best!

Well done Dave

The computers arrived this afternoon. Now I just have to get the school techies on to setting them up.

Thanks for GREAT service

Cindy
Well done Dave

The computers arrived this afternoon. Now I just have to get the school techies on to setting them up.

Thanks for GREAT service

Cindy

Hi Cindy

Thank you so much for all your help throughout my visit to your business outlet. You have an amazing and wonderful sales and customer service skill that I always admired. Keep up the good work friend!
I already forwarded the links to my ...view more Hi Cindy

Thank you so much for all your help throughout my visit to your business outlet. You have an amazing and wonderful sales and customer service skill that I always admired. Keep up the good work friend!
I already forwarded the links to my niece and once I hear from her, I will let you know and you can make order for me.

Hello Cindy,

thanks for your great service today and thanks for putting my screen protector on my S4.
Hello Cindy,

thanks for your great service today and thanks for putting my screen protector on my S4.

Hey Cindy

Thank you so much for your time and excellent customer service. Shane and I went to 4 other outlets yesterday and all outlets had appalling service compared to what we experienced with you yesterday. And now you deliver this very detai...view more Hey Cindy

Thank you so much for your time and excellent customer service. Shane and I went to 4 other outlets yesterday and all outlets had appalling service compared to what we experienced with you yesterday. And now you deliver this very detailed and yet very clear email outlining the pros and cons of my choices. I am thoroughly impressed.

Thank you again for all your time and flawless customer service. I will come back to you by next week with what I have to purchase once I have discussed this with Jenny.

Please let me know the details of your manager, as I think you are a valuable asset to their company and I would like them to know this as well.

Best wishes

Ash

Thank you for the kind customer support and everything you've done.
Hope i wasn't too much trouble. :)
Thank you for the kind customer support and everything you've done.
Hope i wasn't too much trouble. :)

Excellent, thank you for your help Sophia Excellent, thank you for your help Sophia

You guys do a great job and have excellent service keep up the good work! You guys do a great job and have excellent service keep up the good work!

Thanks for super speedy service. The scanners arrived this morning. They are so dead easy to get working. Great product for our purposes!!“`` Thanks for super speedy service. The scanners arrived this morning. They are so dead easy to get working. Great product for our purposes!!“``