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Help & Support

HOW CAN WE HELP YOU TODAY?

Browse our Help Centre topics or contact us for personal assistance.
If you are looking for information on PB Tech stores near you including locations, open hours and contact details, please visit our Store Locations page.

  • Customer Accounts

    Get help with creating an online PB account, updating your account details, learn about trade accounts, lost passwords and more.

    Learn more

  • Website Features

    For an easier online shopping experience, learn more about our website features including product filters, BYOD page, stock levels and lots more.

    Learn more

  • Online Orders

    Help with placing orders online, including payment options available, surcharges, changing an order, using the shopping cart, checkout and more.

    Learn more

  • Delivery & Pickup

    Information about delivery rate options, including tracking your orders, delivery times, overseas shipments, store pick up options and more.

    Learn more

  • Warranty & Returns

    Learn more about out warranty and return policies. Includes information on returning a product, repair guides and a list of manufacturer contacts.

    Learn more

    Commonly asked questions

  1. What are Open Box or Ex-Demo products?

    Open Box products are 'as new' products that have had their original packaging opened.

    Ex-Demo products are products that are or have been on display at one of our stores or loaned out as a demonstration unit to a customer for a short period of time.

    Click here to learn more about open box and Ex-demo products.

  2. What payment methods do you accept?

    For your convenience, we offer a number of different payment methods in our checkout. You can learn more about these payment methods here.

  3. How do I return an item?

    In the event that you need to return a product which you have purchased from us. Please read our Returns & Repairs guide for more information before contacting us.

  4. What are your delivery times?

    The time-frame of delivery for each product we sell at PB Tech is described on each individual product page, located to the right of the main product page titled 'Deliveries' in grey.

  5. How do I track my order online?

    If you have an online account with us you can easily track your online orders (past and present) through your account. Click here to view and track your online orders.

  6. How do I update my email subscriptions?

    You can easily update your email subscription here. You will need to be signed into your PB Tech account before you can update your email preferences. If you do not have a PB Tech account, there is an 'update your subscription' link at the bottom of our emails which will let you update your email subscription.

  7. How do I cancel or modify my order?

    If you have not yet paid for your order and it has not been dispatched from our warehouse, you can easily cancel your order by clicking here. If you have already paid, please contact us immediately on +64 9 526 9200

  8. What is Your Privacy Policy?

    Click here to read our Privacy Policy

  9. What are Your Terms & Conditions?

    Click here to read our Terms & Conditions

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Customer Testimonials - See More

"First time purchasing from PB Tech and I spoke with Josh Leighton & Jonathan Chen who were both..."

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By: Guest 01/07/20

"I spoke to Darren in webstore/online order support with a somewhat confusing issue that I was..."

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By: Guest 29/06/20

"I've been so many times going and buying some stuff's at PBTech NorthShore branch. The most..."

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By: HendrikS6 26/06/20

"Awesome customer service given by Boris Wong the return process was fast and efficient would..."

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By: Guest 26/06/20

"illd like to thank Mirhan for helping me out with a refund and great customer service."

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By: HarryW43 25/06/20

"Marlu, has been outstanding, helping to set up my new computer."

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By: Guest 24/06/20

"Damian and Josh from the live chat team really helped me out. I was really stuck in the mud..."

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By: Guest 24/06/20

"Marlu is great, they helped me immeseley. Props to them ;)"

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By: Guest 22/06/20

"Awesome customer service and shop. Wish we had one here in Hawke’s Bay"

By: AmyM211 20/06/20

"To be honest. The best customer service I have ever experienced. Quick response, humble staff..."

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By: PrabhjotS23 13/06/20

"Exceptionally attentive, polite & knowledgeable staff. Marlu not only took the time to discuss..."

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By: Guest 20/05/20

"Great help with Marlu thanks."

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By: Guest 19/05/20

"I want to thank everyone at pb tech! for their amazing efforts to keep us going! =) thank you..."

By: ItsGpx 16/05/20

"I want to thank Marlu Relato for the amazing help I received today through your chat service, I..."

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By: Guest 14/05/20

"Ordered headphones and a power chord May 4th. Delivered May 13th. Not bad."

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By: RikiS6 14/05/20

"Great tech help provided by Marlu. Fast and efficient. Very easy to follow instructions. Cheers..."

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By: Guest 12/05/20

"Delivered pretty quick during alert 4 ..."

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By: RockyG5 11/05/20

"My son bought me a mobile phone from your site during lockdown, ordered 4pm Friday was at my..."

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By: Guest 09/05/20

"Joshua Sim was so helpful and patient with me via online chat. He got my enquiry sorted and was..."

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By: PetaF9 08/05/20

"Very happy with the service during Covid 19 alert levels 4 and 3. Quick next day delivery once..."

By: JoshL644 07/05/20