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Help & Support

HOW CAN WE HELP YOU TODAY?

Browse our Help Centre topics or contact us for personal assistance.
If you are looking for information on PB Tech stores near you including locations, open hours and contact details, please visit our Store Locations page.

  • Customer Accounts

    Get help with creating an online PB account, updating your account details, learn about trade accounts, lost passwords and more.

    Learn more

  • Website Features

    For an easier online shopping experience, learn more about our website features including product filters, BYOD page, stock levels and lots more.

    Learn more

  • Online Orders

    Help with placing orders online, including payment options available, surcharges, changing an order, using the shopping cart, checkout and more.

    Learn more

  • Delivery & Pickup

    Information about delivery rate options, including tracking your orders, delivery times, overseas shipments, store pick up options and more.

    Learn more

  • Warranty & Returns

    Learn more about out warranty and return policies. Includes information on returning a product, repair guides and a list of manufacturer contacts.

    Learn more

    Commonly asked questions

  1. What are Open Box or Ex-Demo products?

    Open Box products are "as new" products that have had their original packaging opened.

    Ex-Demo products are products that are or have been on display at one of our stores or loaned out as a demonstration unit to a customer for a short period of time.

    Click here to learn more about open box and Ex-demo products.

  2. What payment methods do you accept?

    For your convenience, we offer a number of different payment methods in our checkout. You can learn more about these payment methods here.

  3. How do I return an item?

    In the event that you need to return a product which you have purchased from us. Please read our Returns & Repairs guide for more information before contacting us.

  4. What are your delivery times?

    The time-frame of delivery for each product we sell at PB Tech is described on each individual product page, located to the right of the main product page titled "Deliveries" in grey.

  5. How do I track my order online?

    If you have an online account with us you can easily track your online orders (past and present) through your account. Click here to view and track your online orders.

  6. How do I update my email subscriptions?

    You can easily update your email subscription here. You will need to be signed into your PB Tech account before you can update your email preferences. If you do not have a PB Tech account, there is an "update your subscription" link at the bottom of our emails which will let you update your email subscription.

  7. How do I cancel or modify my order?

    If you have not yet paid for your order and it has not been dispatched from our warehouse, you can easily cancel your order by clicking here. If you have already paid, please contact us immediately on+64 9 526 9200

  8. What is Your Privacy Policy?

    Click here to read our Privacy Policy

  9. What are Your Terms & Conditions?

    Click here to read our Terms & Conditions

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Customer Testimonials - See More

"Jason Lum from the Penrose branch always helps me out and has extensive knowledge on upcoming..."

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By: RomilS 19/09/20

"BIG Thanks to Mark Stevens, At PBtech penrose. He is super cool and has the same interests as..."

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By: Guest 19/09/20

"Thank you to Saad Malik who I can see has many positive testimonials already very clear to see..."

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By: Guest 14/09/20

"I have been serviced by Mirhan. Very quick and effective help. I wish Mirhan great success."

K
By: KeshavlalP 09/09/20

"Great purchase it works perfectly. It was cheap and reliable will definitely come back to pb..."

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By: Guest 08/09/20

"Lei Yang, great sales person at Manukau PB Tech store! He relatable, he doesn't force his..."

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By: Guest 08/09/20

"Always great to deal with pb tech and have great staff for when you do run into issues. Mirhan...."

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By: Guest 04/09/20

"A big thanks to the PB team! You helped me through your processes with such ease. Nothing was..."

J
By: JaneW48 02/09/20

"A big thanks to Saad Malik. He patiently worked around the problems with headsets, etc. that..."

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By: Guest 28/08/20

"Had a lot of issues with my order being delivered to the wrong address. Was struggling to find..."

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By: Guest 26/08/20

"Just want to say a big thank you to Mirhan. Just been so helpful with all of my enquiries and..."

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By: Guest 25/08/20

"Saad Malik (Web Sales) was extremely helpful to get my order sorted, thank you!!"

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By: Guest 24/08/20

"Once again, the great team at Christchurch branch were very helpful today, as always."

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By: NikK3 22/08/20

"Saad Malik was quick and efficient with sorting out our order. Thanks!"

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By: Guest 20/08/20

"I'd like to make a personal thanks to Saad Malik in your Sales Support team. He helped me with..."

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By: JuanV94 18/08/20

"I'd like to make a personal thanks to Saad Malik in your Sales Support team. Having struggled..."

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By: ShaunS46 18/08/20

"Great service and communication. Was able to change/ complete an order to save shipping costs."

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By: Guest 17/08/20

"Anticipating a slight delay in delivery but received very clear communication advising this...."

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By: Guest 17/08/20

"Great service - prompt and efficient Thank you"

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By: NickS16 13/08/20

"Hello there, Today I was in your store and had some problems. However everything had been re..."

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By: Guest 12/08/20