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Help & Support

HOW CAN WE HELP YOU TODAY?

Browse our Help Centre topics or contact us for personal assistance.
If you are looking for information on PB Tech stores near you including locations, open hours and contact details, please visit our Store Locations page.

  • Customer Accounts

    Get help with creating an online PB account, updating your account details, learn about trade accounts, lost passwords and more.

    Learn more

  • Website Features

    For an easier online shopping experience, learn more about our website features including product filters, BYOD page, stock levels and lots more.

    Learn more

  • Online Orders

    Help with placing orders online, including payment options available, surcharges, changing an order, using the shopping cart, checkout and more.

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  • Delivery & Pickup

    Information about delivery rate options, including tracking your orders, delivery times, overseas shipments, store pick up options and more.

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  • Warranty & Returns

    Learn more about out warranty and return policies. Includes information on returning a product, repair guides and a list of manufacturer contacts.

    Learn more

    Commonly asked questions

  1. What are Open Box or Ex-Demo products?

    Open Box products are 'as new' products that have had their original packaging opened.

    Ex-Demo products are products that are or have been on display at one of our stores or loaned out as a demonstration unit to a customer for a short period of time.

    Click here to learn more about open box and Ex-demo products.

  2. What payment methods do you accept?

    For your convenience, we offer a number of different payment methods in our checkout. You can learn more about these payment methods here.

  3. How do I return an item?

    In the event that you need to return a product which you have purchased from us. Please read our Returns & Repairs guide for more information before contacting us.

  4. What are your delivery times?

    The time-frame of delivery for each product we sell at PB Tech is described on each individual product page, located to the right of the main product page titled 'Deliveries' in grey.

  5. How do I track my order online?

    If you have an online account with us you can easily track your online orders (past and present) through your account. Click here to view and track your online orders.

  6. How do I update my email subscriptions?

    You can easily update your email subscription here. You will need to be signed into your PB Tech account before you can update your email preferences. If you do not have a PB Tech account, there is an 'update your subscription' link at the bottom of our emails which will let you update your email subscription.

  7. How do I cancel or modify my order?

    If you have not yet paid for your order and it has not been dispatched from our warehouse, you can easily cancel your order by clicking here. If you have already paid, please contact us immediately on +64 9 526 9200

  8. What is Your Privacy Policy?

    Click here to read our Privacy Policy

  9. What are Your Terms & Conditions?

    Click here to read our Terms & Conditions

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Customer Testimonials - See More
"I came in to your shop in manukau, and Mark Neunzerling helped me with my new pc build, would like to say that he is a really knowledgeable guy and helped me a-lot with choosing great parts for my budget! Very pleasant bloke did me a really good deal and am very happy with my pc! Thank you"
Rynhardt - 01/01/2020
"Came into PBTech Christchurch looking for a new Laptop. Was VERY impressed by a certain staff member (Chris Wong), he was very knowledgeable, approachable and had a bubbly personality that made my purchasing decision so much easier and enjoyable. By far one of the greatest purchasing/service experiences I've ever had!"
Mike - 28/12/2019
"PB Tech has been great over the past few years I have been using them. Their service is second to none. I originally purchased a Gigabyte laptop from them which a year after I bought it literally melted on me. The returns department took the laptop and after a few weeks have me full store credit after a year of owning it to choose another brand new laptop with full warranty! Little did I know that this laptop (an MSI) would also cause me issues and after a year and three separate times bringing in the machine they did the same thing as they did the previous year! They took the laptop and after another couple of weeks have back full store credit for yet another laptop. I currently have an ASUS Zephyrus M and it has been going strong for the last year and a bit. Cannot say enough good stuff about the service here. 10/10"
Lauchlan - 25/12/2019
"Went to pb tech hamilton. I would say it is one of the best in town, The staff are very helpful and deliver quick service. Would recommend to anyone."
Dylan - 19/12/2019
"The PBTech Head office was extremely helpful, helping me get my headphones replaced after they arrived faulty. They got replaced with 4-5 days which was much faster than I was expecting."
Cam - 17/12/2019
"Baught all my PC parts from these guys and the experience was great. Was able to ring up and ask if the parts were avaliable and then they asked if I wanted them to set them aside for me so I didn't have to look for them in the shop. Will be returning to PBTech in the future."
Connor - 05/12/2019
"Awesome customer service from wellington team! Had an out of box failure of hardware i recently purchased. Team member at service desk was super helpful and promptly replaced it with a new one without any challenge."
Aaron - 27/11/2019
"Walked into the PB Tec Christchurch today with only a vague idea about the laptop I'd like to purchase, and big hopes for finding friendly and knowledgable staff to help me out. I was not dissapointed. PB Tec's staf Chris Wong was amazing (very knowledgable and very patient, yet not pushing to sell at all). As a result, I walked out of the story with a new laptop, confident that I got the best product for my needs and for a reasonable prise. I will recomend this store to my friends, and I plan on returning to PB Tec again in the future."
Ksenija - 23/11/2019
"Epic place excited to buy my PC parts from these guys"
Trent - 23/11/2019
"Epic humans, epic tech. So epic"
Jack - 18/11/2019
"Had Mark N at PB Manukau help me out and he was great. Appreciate the service and definitely sticking with PB"
Lukas - 17/11/2019
"Bruv the mandem of the pb tech at manikz are wild bruv! outstanding service. Yours Sincerely - -SkenG Lord"
Skenga - 06/11/2019
"Chur as these guys rock"
Daniel - 31/10/2019
"Great service for you team members thanks"
Mohammed - 24/10/2019
"Caitlin from counter at Manukau branch: Very good service 20 stars out of 10!!!"
Jerry - 18/10/2019
"Hey there PB Tech team (Christchurch), just wanted to say you lot are awesome. Got one of the new NUCs about a fortnight ago with my quarterly bonus and it's working very well as a Minecraft server PC running Linux Mint. Keep up the amazing work!"
Jeremy - 16/10/2019
"Another very satisfied customer of Mark Neunzerling from the PB Manukau store. Went in to upgrade my Motherboard/CPU & RAM, Mark explained why the ones I had shortlisted wouldn't be the best choice for me and directed me to some better long term options. The motherboard we agreed would suit me best wasn't in stock so Mark arranged for all 3 items to be delivered to me at work. This was all on Sunday, on Wednesday I received a follow-up email from Mark, checking in to make sure I had received everything and was not having any issues, unfortunately I was having a minor issue, so I popped back into the store today and he sorted it all out for me. Very happy indeed with the service from Mark, very nice & friendly chap and will definitely be going directly to Mark for my next upgrades and recommending him to all my friends. Thanks, Jarred."
Jarred - 12/10/2019
"Bought a new. Modem of on tech and had an issues setting it up gave the tech support a ring and they were awesome would not hesitate to recommend them"
Scott - 12/10/2019
"Hello PB CHCH Team, Last weekend i popped in to your store to looking for a laptop. I have gone through the website and selected few before i entered there. The first sales person helped me to reduce those to three laptops by providing much needed updated information. I want to emphasize one thing about your store that no any sales person are putting extra pressure to buy but sharing their expert knowledge which might help customers to choose the right product. That is one of the reasons i passed through all the Tech stores in the town and come to your store. (which is bit far for my location) Finally i want to give a special credit to Mr Jonny Greenless who helped me choose the laptop by providing important information with a very professional manner. All the best team, looking forward to experience the same or even better service in future. Best regards, Iranga Ranasinghe"
Iranga - 09/10/2019
"Brought my stuff from Mark N. at the Manukau store. Got me exactly what I needed, at the price point I wanted. Even after I made it hard for him to meet my needs. One of the Friendliest staff I've dealt with anywhere!!!"
Chris - 06/10/2019