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Buying Support

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Home Help & Support

How can we help you today?

Browse our Help Centre topics or contact us for personal assistance.
If you are looking for information on PB Tech stores near you including locations, open hours and contact details, please visit our Store Locations page.

Browse help articles

Customer Accounts

Get help with creating an online PB account, updating your account details, learn about trade accounts, lost passwords and more.Find out more

Website Features

For an easier online shopping experience, learn more about our website features including product filters, BYOD page, stock levels and lots more.Find out more

Online Orders

Help with placing orders online, including payment options available, surcharges, changing an order, using the shopping cart, checkout and more.Find out more

Delivery

Information about delivery rate options, including tracking your orders, delivery times, overseas shipments, store pick up options and more.Find out more

Warranty & Returns

Learn more about out warranty and return policies. Includes information on returning a product, repair guides and a list of manufacturer contacts.Find out more

Commonly asked questions

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Customer Testimonials - See More

"Prompt customer service, very happy with the products i bought, glad i registered with pb tech..."

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By: TasiL7 01/12/22

"Great customer service from Saad"

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By: ManuelaK8 29/11/22

"I'm always impressed with the efficient manner of your online orders. The products always work..."

By: MichaelB7692 29/11/22

"Really impressed by the support by Saad Malik. Always very responsive and helpful! Thanks Saad!"

S
By: ScottM945 22/11/22

"I’m very impressed by the aftersales support. Dropped off a keyboard that had some quirks on a..."

M
By: MagnusH7 20/11/22

"I am a new customer to your web site and very happy with the service you provide. Delivery of..."

J
By: JamesL4458 17/11/22

"Great assistance and a quick response from Saad from the Procurement team. ..."

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By: SamuelC798 17/11/22

"Very happy customer, Great customer support,You guys are Awesome!"

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By: DarrylJ8 15/11/22

"This is my 2nd time to purchased from Glenfield store, staff are accommodating and helpful keep..."

J
By: JacintoA1 11/11/22

"November 10, 2022. I received fantastic service and tech support from PB Tech Sales Support..."

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By: PossomcohenM 10/11/22

"Thank you team for adding ANZ to the Online EFTPOS option! It's awesomely easy!"

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By: HansV73 08/11/22

"I would just like to give some feedback on the wonderful service from a Petone staff member Hou..."

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By: TonyS296 07/11/22

"Great service with a website that works well."

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By: PeterP214 07/11/22

"You guys are Awesome! Great service."

L
By: LeslieV1 04/11/22

"Fantastic communication & great efficient service. Thank you"

D
By: Darlene 03/11/22

""Great work, exceptional service, would greatly recommend.""

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By: HciH25 26/10/22

"Great deals"

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By: SharonK591 17/10/22

"Absolutely amazing"

By: JulieW372 13/10/22

"Great company"

J
By: Jld34580D 09/10/22

"Bahar (manager, Akld call centre) was incredible today - patient, compassionate, kept finding..."

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By: _Tanya_ 07/10/22