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Help & Support

HOW CAN WE HELP YOU TODAY?

Browse our Help Centre topics or contact us for personal assistance.
If you are looking for information on PB Tech stores near you including locations, open hours and contact details, please visit our Store Locations page.

  • Customer Accounts

    Get help with creating an online PB account, updating your account details, learn about trade accounts, lost passwords and more.

    Learn more

  • Website Features

    For an easier online shopping experience, learn more about our website features including product filters, BYOD page, stock levels and lots more.

    Learn more

  • Online Orders

    Help with placing orders online, including payment options available, surcharges, changing an order, using the shopping cart, checkout and more.

    Learn more

  • Delivery

    Information about delivery rate options, including tracking your orders, delivery times, overseas shipments, and more.

    Learn more

  • Warranty & Returns

    Learn more about out warranty and return policies. Includes information on returning a product, repair guides and a list of manufacturer contacts.

    Learn more

Commonly asked questions

  1. What are Open Box or Ex-Demo products?

    Open Box products are "as new" products that have had their original packaging opened.

    Ex-Demo products are products that are or have been on display at one of our stores or loaned out as a demonstration unit to a customer for a short period of time.

    Click here to learn more about open box and Ex-demo products.

  2. How do I return an item?

    In the event that you need to return a product which you have purchased from us. Please read our Returns & Repairs guide for more information before contacting us.

  3. How do I track my order online?

    If you have an online account with us you can easily track your online orders (past and present) through your account. Click here to view and track your online orders.

  4. How do I cancel or modify my order?

    If you have not yet paid for your order and it has not been dispatched from our warehouse, you can easily cancel your order by clicking here. If you have already paid, please contact us immediately on+64 9 526 9200

  5. What are Your Terms & Conditions?

    Click here to read our Terms & Conditions

  1. What are Open Box or Ex-Demo products?

    Open Box products are "as new" products that have had their original packaging opened.

    Ex-Demo products are products that are or have been on display at one of our stores or loaned out as a demonstration unit to a customer for a short period of time.

    Click here to learn more about open box and Ex-demo products.

  2. How do I return an item?

    In the event that you need to return a product which you have purchased from us. Please read our Returns & Repairs guide for more information before contacting us.

  3. How do I track my order online?

    If you have an online account with us you can easily track your online orders (past and present) through your account. Click here to view and track your online orders.

  4. How do I cancel or modify my order?

    If you have not yet paid for your order and it has not been dispatched from our warehouse, you can easily cancel your order by clicking here. If you have already paid, please contact us immediately on+64 9 526 9200

  5. What are Your Terms & Conditions?

    Click here to read our Terms & Conditions

Still need Help?

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Customer Testimonials - See More

"Been having a really tough/stressful time trying to navigate PB techs policy during Lv3..."

By: KeeganL7 03/03/21

"Excellent customer service. I would like to commend Jordan Cutler for a job well done. I had to..."

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By: JhoanaMarie83 03/03/21

"Joshua Lim was amazing to me, great service, and very patient."

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By: TahaM 03/03/21

"I'm just so happy with PB Tech over the years. Bought this computer I'm typing on nearly 8..."

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By: GlennT25 03/03/21

"Once again EXCELLENT friendly service from Saad . Was quick to respond and helped me resolve my..."

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By: ChrisH569 01/03/21

"Sohayl has been a great customer service professional, he has helped a lot with my query and..."

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By: Guest 24/02/21

"Thank you to Saad Malik, replied and solved my problem very quick:)"

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By: CobanH 24/02/21

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By: JohnJ81 22/02/21

"Always such great products at the best prices around. Have never had any issues with anything I..."

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By: ReubenS64 21/02/21

"Great service provided. Quick responses to emails too. Well done."

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By: ChrisW644 18/02/21

"I bought pc parts from here half a year ago to build my pc from Alex Ng at Manukau. Few months..."

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By: RaghavS68 17/02/21

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By: Guest 16/02/21

"I am very impressed with the service I have received from PBTech. They have made what was a..."

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By: Guest 15/02/21

"I would like to say I have purchased from other tech retailers and I have never had exceptional..."

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By: SalinaM 12/02/21

"Great team! Enthusiastic kinda helpful, no where else you would have such great experience. Go..."

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By: Guest 08/02/21

"Thanks to Carl for his help he was friendly informative and helpful very were impressed with..."

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By: Guest 06/02/21

"Great post-sale follow-up support. Professional attitude and service - gives me great comfort..."

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By: Guest 05/02/21

"Martin has helped me with multiple purchases. He's my go to if I need anything. His..."

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By: HarryN77 05/02/21

"Awesome customer service, Saad Malik was very quick in response of the query I submitted..."

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By: Guest 03/02/21

"I was helped by Sohayl Saiyad and have genuinely never received better customer service in my..."

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By: ToddW182 02/02/21