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Help & Support

HOW CAN WE HELP YOU TODAY?

Browse our Help Centre topics or contact us for personal assistance.
If you are looking for information on PB Tech stores near you including locations, open hours and contact details, please visit our Store Locations page.

  • Customer Accounts

    Get help with creating an online PB account, updating your account details, learn about trade accounts, lost passwords and more.

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  • Website Features

    For an easier online shopping experience, learn more about our website features including product filters, BYOD page, stock levels and lots more.

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  • Online Orders

    Help with placing orders online, including payment options available, surcharges, changing an order, using the shopping cart, checkout and more.

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  • Delivery & Pickup

    Information about delivery rate options, including tracking your orders, delivery times, overseas shipments, store pick up options and more.

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  • Warranty & Returns

    Learn more about out warranty and return policies. Includes information on returning a product, repair guides and a list of manufacturer contacts.

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    Commonly asked questions

  1. What are Open Box or Ex-Demo products?

    Open Box products are 'as new' products that have had their original packaging opened.

    Ex-Demo products are products that are or have been on display at one of our stores or loaned out as a demonstration unit to a customer for a short period of time.

    Click here to learn more about open box and Ex-demo products.

  2. What payment methods do you accept?

    For your convenience, we offer a number of different payment methods in our checkout. You can learn more about these payment methods here.

  3. How do I return an item?

    In the event that you need to return a product which you have purchased from us. Please read our Returns & Repairs guide for more information before contacting us.

  4. What are your delivery times?

    The time-frame of delivery for each product we sell at PB Tech is described on each individual product page, located to the right of the main product page titled 'Deliveries' in grey.

  5. How do I track my order online?

    If you have an online account with us you can easily track your online orders (past and present) through your account. Click here to view and track your online orders.

  6. How do I update my email subscriptions?

    You can easily update your email subscription here. You will need to be signed into your PB Tech account before you can update your email preferences. If you do not have a PB Tech account, there is an 'update your subscription' link at the bottom of our emails which will let you update your email subscription.

  7. How do I cancel or modify my order?

    If you have not yet paid for your order and it has not been dispatched from our warehouse, you can easily cancel your order by clicking here. If you have already paid, please contact us immediately on +64 9 526 9200

  8. What is Your Privacy Policy?

    Click here to read our Privacy Policy

  9. What are Your Terms & Conditions?

    Click here to read our Terms & Conditions

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Customer Testimonials - See More
"Hey there PB Tech team (Christchurch), just wanted to say you lot are awesome. Got one of the new NUCs about a fortnight ago with my quarterly bonus and it's working very well as a Minecraft server PC running Linux Mint. Keep up the amazing work!"
Jeremy - 16/10/2019
"Another very satisfied customer of Mark Neunzerling from the PB Manukau store. Went in to upgrade my Motherboard/CPU & RAM, Mark explained why the ones I had shortlisted wouldn't be the best choice for me and directed me to some better long term options. The motherboard we agreed would suit me best wasn't in stock so Mark arranged for all 3 items to be delivered to me at work. This was all on Sunday, on Wednesday I received a follow-up email from Mark, checking in to make sure I had received everything and was not having any issues, unfortunately I was having a minor issue, so I popped back into the store today and he sorted it all out for me. Very happy indeed with the service from Mark, very nice & friendly chap and will definitely be going directly to Mark for my next upgrades and recommending him to all my friends. Thanks, Jarred."
Jarred - 12/10/2019
"Bought a new. Modem of on tech and had an issues setting it up gave the tech support a ring and they were awesome would not hesitate to recommend them"
Scott - 12/10/2019
"Hello PB CHCH Team, Last weekend i popped in to your store to looking for a laptop. I have gone through the website and selected few before i entered there. The first sales person helped me to reduce those to three laptops by providing much needed updated information. I want to emphasize one thing about your store that no any sales person are putting extra pressure to buy but sharing their expert knowledge which might help customers to choose the right product. That is one of the reasons i passed through all the Tech stores in the town and come to your store. (which is bit far for my location) Finally i want to give a special credit to Mr Jonny Greenless who helped me choose the laptop by providing important information with a very professional manner. All the best team, looking forward to experience the same or even better service in future. Best regards, Iranga Ranasinghe"
Iranga - 09/10/2019
"Brought my stuff from Mark N. at the Manukau store. Got me exactly what I needed, at the price point I wanted. Even after I made it hard for him to meet my needs. One of the Friendliest staff I've dealt with anywhere!!!"
Chris - 06/10/2019
"Went to PBTech in Manukau 2 weeks ago and were fortunate enough to have met Mark Neunzerling who went out of his way to advise and help my son who was spending his savings on upgrading his computer.Mark was very helpful with advice and also extremely knowledgeable about the different parts and specs etc.He assisted my son with decisions and then also ensured we were looked after very well all the way through the technical department for the rebuild right up to loading everything into my car when I collected it all.Well done PBTech (and Mark) for such amazing customer service.It is a rare thing these days!We will be back."
Lorene - 04/10/2019
"Went to PBTech store in Christchurch today after a lot of frustration purchasing an apple wifi extender from Noel Leemings. Was greeted by Jonny Greenless and told him my brother and I had came problem no internet in one room. I found Jonny to be well informed pleasant and forthright with great advise to solve our problem. Hence we both purchased an Asus RT-AC86U wireless router and we look forward to purchasing more from PBTech in the future."
Alan - 17/09/2019
"Hi, I have no idea on technology these days, but the service was awesome. Needed a new battery for my phone and it was quick and easy. Didn't have to answer any technology questions which I have no clue about. Just got good easy service. Cheers."
Richard. - 15/09/2019
"I have had the pleasure of dealing with Victor many times over the last few months, he is my go-to guy within the Penrose superstore. He knows his stuff and constantly provides me with the best possible solution within our budget - he is a legend!"
Nick - 09/09/2019
"I needed a custom built computer for photography. Great service from the Tauranga store. Helpful and friendly staff. Amazing fast computer...very happy. Thanks for making the purchase so easy and hassle free."
Sarah - 31/08/2019
"Just top-notch customer service - as always. I've -never- had a bad experience shopping at PB Tech. They take care of you."
Adam - 09/08/2019
"Massive thank you to Mark N @ the Manukau store. I needed to upgrade a few parts on my gaming P.C and the level of customer service I received from Mark was second to none. Extremely knowledgeable and friendly. not only did Mark save me money thanks to his expert advice but he also saved me an uncomfortable couch sleeping experience!!"
Anthony - 09/08/2019
"Had a great streamlined experience when buying my Sennheiser GSP 300's."
zac - 31/07/2019
"Ordered an Inwin 909 since they're discontinued in the US and I couldnt find anyone here with a silver one. Linda from the head office emailed me through the whole ordeal and kept me updated and they shipped that bad boy in no time flat. Shipping was kinda expensive but I expected that and it was a little less than I originally anticipated. Case arrived today in great condition no scratches, dings or dents in an all aluminum and tempered glass 50lb case. Great Job, great service and great shipping. Will buy from here again if I cant find the parts I need in the US."
Mike - 30/07/2019
"I just to express my thanks to PB Tech’s technical staff, specifically Tyler Coster. His guys (Vito) took receipt of a faulty three month Asus laptop yesterday afternoon. It belongs to our engineer, Piotr Nowak who is working with us on our earthquake damaged house in preparation for a court case. I explained to Tyler the urgency and sensitivity of the data on the non-functioning laptop, bought an SSD (that we supplied PB Tech!) to recover the data onto and he and his team have done the rest in record time. Tyler not only called me to followup today to say they had saved the data, he also managed to repair the laptop! What fantastic service for a PB Tech customer who makes a living off the IT gear he has bought from you. Thank you again Joe, superb customer service under pressure."
Jeff - 25/07/2019
"I purchased a PC and accessories Late 2018. The power cord to the PC was faulty and I put off sending an email about it because I could't be bothered with the effort. When I did send the email the person that I talked to had the issue sorted within the day and they have dispatched a new power cord for the PC the same day. Not only is it amazingly fast service but also the customer service was exceptional. The person on the other end of the email was professional and clear in their instructions and questions. I sent them the original email yesterday at 3:44 and after a small simple back and forth received an email this morning with the tracking number for the new cord. I applaud the customer service and the other products I brought in that order. Every other item I bought with that order has worked exceptionally and I often recommend PB Tech because of their Products but now I will because of their service as well."
Josie - 11/07/2019
"Hi PB Tech team, I hardly ever write a review but I must make an exception today. I would like to express my sincerest gratitude to two guys from Auckland CBD branch on Queen street. David Sun (Technical dep.) and especially Wenwen Li (I hope I remembered the name correctly) who helped me tremendously when I needed it. During the incredibly busy Saturday *super sale* day, Wenwen spent more than an hour with me to help me pick the right laptop (while still helping other customers). I really appreciate his honest opinions and advices, his approach and positive attitude. Nothing was too much of a problem for him and since I work in hospitality business as a manager, I can only say THANK YOU and AWESOME JOB. My thanks goes to David as well, as he helped me promptly and in a professional way when dealing with an issue that popped up. I could not ask for better service and this branch is really lucky to have these 2 young professionals working in their team. It was the second time I was buying electronics from this branch (first time bought new Huawei P30 for my girlfriend's B-day a month ago) and I will see you guys in 2 months when I will come to buy a new phone for myself. Cheers."
Jozef - 09/07/2019
"I had to buy a new laptop fast because my old one had failed. Carl helped me with the utmost patience and respect and helped me make informed choices. Just a really great customer experience and one that is so seldom seen these days. No pressure to buy a more expensive machine either. They'll be my go to tech store now."
Dorothy - 03/07/2019
"My name's Steven O'Connor and I made a recent purchase of a custom build PC at PB Tech Christchurch. I found your email contact on the website. I am writing to you as I was very happy and impressed with the service and product expertise from one of your staff, Chris Wong, in helping me build my PC. My understanding of computer parts and their performance is limited. However, Chris explained things to me in an easier to understand way and asked me the right questions about what I was looking for. The sale probably almost took an hour which I appreciated his patience. I never felt pressured and I was recommended products that suited me rather than things I didn't need. Chris is a genuine, down to earth and patient salesman, which I will be recommending friends and others who want to sort a computer build to him. Cheers Steven"
Steven - 30/06/2019
"Chat from the Christchurch branch is THEEE man. Have been dealing with him for a while now and every time I see him he always makes me feel welcome & valued. Thanks heaps Chat, and keep up the good work. See you next time bro."
Taane - 27/06/2019