Browse our Help Centre topics or contact us for personal assistance.
If you are looking for information on PB Tech stores near you including locations, open hours and contact details, please visit our Store Locations page.
Get help with creating an online PB account, updating your account details, learn about trade accounts, lost passwords and more.
Learn moreFor an easier online shopping experience, learn more about our website features including product filters, BYOD page, stock levels and lots more.
Learn moreHelp with placing orders online, including payment options available, surcharges, changing an order, using the shopping cart, checkout and more.
Learn moreInformation about delivery rate options, including tracking your orders, delivery times, overseas shipments, store pick up options and more.
Learn moreLearn more about out warranty and return policies. Includes information on returning a product, repair guides and a list of manufacturer contacts.
Learn moreOpen Box products are 'as new' products that have had their original packaging opened.
Ex-Demo products are products that are or have been on display at one of our stores or loaned out as a demonstration unit to a customer for a short period of time.
Click here to learn more about open box and Ex-demo products.
For your convenience, we offer a number of different payment methods in our checkout. You can learn more about these payment methods here.
In the event that you need to return a product which you have purchased from us. Please read our Returns & Repairs guide for more information before contacting us.
The time-frame of delivery for each product we sell at PB Tech is described on each individual product page, located to the right of the main product page titled 'Deliveries' in grey.
If you have an online account with us you can easily track your online orders (past and present) through your account. Click here to view and track your online orders.
You can easily update your email subscription here. You will need to be signed into your PB Tech account before you can update your email preferences. If you do not have a PB Tech account, there is an 'update your subscription' link at the bottom of our emails which will let you update your email subscription.
If you have not yet paid for your order and it has not been dispatched from our warehouse, you can easily cancel your order by clicking here. If you have already paid, please contact us immediately on +64 9 526 9200
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