"I am writing this to commend two of your employees.
I had an issue with my dash cam recently purchased in your store, so it went into the service department. The issue was that an SD card had been inserted incorrectly and there was no charge because the card could not be retrieved. I went, ultimately, to purchase a new SD, served by Ben Minghan. He noticed the card poking out so he went down to the service department, and with the assistance of Tyler Coster, the card was retrieved.
I was happy so left, only to find that the camera was not recording.
I returned to the store and Ben went out of his way to assist. I was prepared to replace the camera so another was provided. Ben inserted my SD card, and it did not work, he tried his own SD card from his phone to eliminate the SD card being a problem, and the newly opened unit was not recording either.
Ben then spoke to the service Manager and I was given a full credit which went towards the purchase of a different model.
I am pleased to advise that that replacement is working as it should.
I work in customer service myself, and it was such a pleasure to be treated the way I was yesterday.
You should be proud of Ben and Tyler, customer service is their role, but they went above and beyond the call of duty so to speak.
Those two employees should be valued.
You have definitely got a loyal customer in me now.
Thank you and have a good day."