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Help & Support

HOW CAN WE HELP YOU TODAY?

Browse our Help Centre topics or contact us for personal assistance.
If you are looking for information on PB Tech stores near you including locations, open hours and contact details, please visit our Store Locations page.

  • Customer Accounts

    Get help with creating an online PB account, updating your account details, learn about trade accounts, lost passwords and more.

    Learn more

  • Navigating our Site

    Learn more about navigating our website, including using product filters and sorting options to help find what you are looking for.

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  • Online Orders

    Help with placing orders online, including payment options available, surcharges, changing an order, using the shopping cart, checkout and more.

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  • Delivery & Pickup

    Information about delivery rate options, including tracking your orders, delivery times, overseas shipments, store pick up options and more.

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  • Warranty & Returns

    Learn more about out warranty and return policies. Includes information on returning a product, repair guides and a list of manufacturer contacts.

    Learn more

    Commonly asked questions

  1. What are Open Box or Ex-Demo products?

    Open Box products are 'as new' products that have had their original packaging opened.

    Ex-Demo products are products that are or have been on display at one of our stores or loaned out as a demonstration unit to a customer for a short period of time.

    Click here to learn more about open box and Ex-demo products.

  2. What payment methods do you accept?

    For your convenience, we offer a number of different payment methods in our checkout. You can learn more about these payment methods here.

  3. How do I return an item?

    In the event that you need to return a product which you have purchased from us. Please read our Returns & Repairs guide for more information before contacting us.

  4. What are your delivery times?

    The time-frame of delivery for each product we sell at PB Tech is described on each individual product page, located to the right of the main product page titled 'Deliveries' in grey.

  5. How do I track my order online?

    If you have an online account with us you can easily track your online orders (past and present) through your account. Click here to view and track your online orders.

  6. How do I update my email subscriptions?

    You can easily update your email subscription here. You will need to be signed into your PB Tech account before you can update your email preferences. If you do not have a PB Tech account, there is an 'update your subscription' link at the bottom of our emails which will let you update your email subscription.

  7. How do I cancel or modify my order?

    If you have not yet paid for your order and it has not been dispatched from our warehouse, you can easily cancel your order by clicking here. If you have already paid, please contact us immediately on +64 9 526 9200

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Customer Testimonials - See More
"Huge thank you to PBTech in general, for quite a long time I have always compared prices between Mighty Ape and here and always this company blasts their prices out of the water! I recently custom built a PC using the handy PC builder that PB has to offer and ever since it appeared in my hands I have enjoyed every second of gaming, speed of booting up, efficiency for my Uni work, etc. And all of it was at good prices and I'll always be continuing to be buying from here! Thank you very much!"
Blake - 20/05/2019
"Extremely high customer service from the Manukau branch. I approached a sales assistant Mark N and questioned him about my desktop I purchased off trade me. He was very helpful went out of his way to have a look at the desktop and gave me honest advice on it. He also recommended certain parts that was missing for the desktop. Not at anytime did he pressure a sale or give me false hope in products thats not needed. Thanks again Mark N for the service will definitely shop here again."
Otto - 15/05/2019
"I'm from Napier and 3 weeks ago I visited your Manukau store (due to a recommendation) as I needed to replace my dead laptop. I was looking closely at an HP laptop that was on display and sought some help. The person I approached was Mark N who was able to answer all my questions and provide other useful (to me) knowledge. I was very impressed that I was not and did not feel pressured at any point like happens a lot in some stores. I returned to the store the next day and caught up with Mark and purchased the item. I really enjoyed your store but as I was only looking for a laptop I didn't really have a good look around but there were certainly a lot of people in the shop. I will definitely deal with your company again. And feeling pressure free made it a very enjoyable purchasing experience. Thank you."
David - 09/05/2019
"EFFICIENT SERVICE"
Sagren - 01/05/2019
"Thanks heaps"
TRACEY - 20/04/2019
"The team in Wellington were fantastic while helping me with my P30 Pro pre-order! Daniel and Charlotte especially went out of their way! Thanks, guys!"
Jesse - 12/04/2019
"I would like to take the time to thank two amazing staff members pbtech Christchurch has. Tyler and Jordan are outstanding members of your team and make the experience at your store highly enjoyable. I am a full time Photographer so am a regular customer, there has not been a single time when I have felt like an inconvenience. Tyler and Jordan are very skilled and knowledgeable and always take the time to help me, explain to me or just chat. I just honestly can't say how highly I think of these two people If you would like any more information please let me know as there has been so many situations where I have been amazed at their abilities and approach to problem solving. Thanks again !"
Kallum - 08/04/2019
"Hi I went in to the Hamilton store looking for a laptop. A sales rep by the name of Shaun H.M was very helpful and made honest professional recommendations based on my needs and budget. I went away with a product that I was happy with, and it was exactly what I needed. Thanks for the great service - Shaun made the whole experience less daunting :)"
Melody - 06/04/2019
"I bought gigabyte aorus 15 w9 and the whole process was quite smooth via credit card, however when selecting payment method as finance now, it did not succeed. The product was delivered in one day after ordering and everything was in great condition. About Aourus 15W9, it is the best laptop in its category with excellent performance, build quality and aesthetics. Everything worked out of box in windows 10 home. I easily upgraded to win 10 Pro. Apart from Windows I am using dual boot with manjaro Linux and everything worked right out of box on manjaro linux too which was quite surprising as I expected it to be not so smooth. I must say that it is performing better on Linux than on windows. A great machine."
Saleem - 30/03/2019
"awesome service. I will be using PBTECH from now on Derek Arcadia Service Ltd"
derek - 27/03/2019
"Hi huge praise for Jessica at Christchurch who helped us identify source and and have delivered to us here in Christchurch 30 Privacy Filters that where unavailable elsewhere in the country all withing 24 hours... Fantasic job and heartfelt thanks ( RE Invoice Number SICS421319 )"
Adrian - 26/03/2019
"Had problems with my PC recently, but Jordan sorted it right out in quick time whilst providing myself and my girlfriend informative entertainment about my product. Absolute legend, and HUGE thanks!"
Cameron - 19/03/2019
"What great service these guys provide. I ordered a camera bag online and it was delivered less than 24 hrs later!"
Aaron - 19/03/2019
"I am writing this email to let you know that one of you sales rep looked after me by the name of Job Polon. I am very pleased with quality of service that was provided. He helped in every way he could towards my new build. I have my Pc up and running and have no problems with it as it is my first build. Job polon is great member of your team I hope he gets appraised for his hard work, he provided with exceptional customer service with a smile on his face. I would recommend pb tech to all my friends and family and will be coming back for more shopping. Thanking Job polon"
John - 16/03/2019
"My choice always PBTECH and the TECHXPO 2019 was wonderful many crowd .products and OFFERS all"
Karthikeyan - 05/03/2019
"Shout out to Ian Liu from the Penrose Branch. Went into preorder a phone and within a minute or so he gave me the form and I paid it at the reception. Amazing service from Ian. Cheers."
Jin - 28/02/2019
"Five stars++ Always have had great service from PB Tech - a great range of products and prompt delivery. Recently I brought some incorrect additional memory for my computer. I contacted PB Tech, who advised the correct product. They quickly and efficiently sorted out a return, credited my account and then went the extra mile and ordered me the correct memory using some of the credit. PB Tech totally rocks!"
David - 19/02/2019
"Great service, very prompt delivery, would recommend these guys ,awesome"
Fiona - 07/02/2019
"I previously dealt with William Habgood years back in the Christchurch branch, he left a lasting impression on me because of his professionalism and follow up email a couple of days after selling me components. Years on, I still had his email address so I thought I'd give it a go; depsite him no longer working in sales or even in Christchurch he helped me select some great components to meet my needs and ensured everything would arrive promptly and would work together. After the components arrived I had a couple of installation questions and again he was more than happy to help guide me with advice. This is the kind of service you all too often don't find any more. Thanks William!"
Josh - 30/01/2019
"Epic"
Caleb - 28/01/2019