Ruckus SmartZone, S01-0001-3LSG, End User Support 3yr for 1AP
Ruckus SmartZone, S01-0001-3LSG, End User Support 3yr for 1AP
- Brand: Ruckus
- MPN: S01-0001-3LSG
- Part #: LICRKS1957
Product URL: https://www.pbtech.com/product/LICRKS1957/app
Features
Phone and email support
Technical support from a Ruckus Technical Support Engineer is available via phone or email. Telephone calls are answered by a customer service agent who collects initial information and assesses the urgency of the situation. After-hours telephone calls are forwarded to an English-speaking answering service, and a Ruckus Technical Support Engineer will respond within 30 minutes from receipt of the call.
Do-it-yourself with Ruckus web support
Ruckus web support contains comprehensive product information including manuals, technical documentation and software updates. Some of this information is publicly available but some of the content is offered only to support plan customers. Support plan customers may be proactively notified via email when content is posted.
Software updates and upgrades
Documentation is accessible via the Ruckus support web site. WatchDog Premium Support customers will be further provided with software upgrades for the applicable hardware originally purchased for the term of the contract.
Specifications
General
Type
Technical support
Service Included
Phone consulting
Full Contract Period
3 years
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
Ruckus SmartZone / Virtual SmartZone
Installation Type
Locally installed
License Type
Upgrade license
License Qty
1 access point
Details
Service & Support
Phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical | Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity high | Phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium | Phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low | E-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday | Web support - 3 years - availability: 24 hours a day / Monday-Sunday | Web knowledge base access - 3 years | New releases update - 3 years