Request a Return

Personal Information

Company name

Contact name *

Phone

Email *

Country*

Street No. and Street *

City *

State / Province / Region *

Post code *

Product Information

Product #1

Order Number

Invoice Number (SI*)*

Purchase Order Number

Part Code / UPC *

Product Description

Return quantity *

Serial Number

Reason for Return/Exchange*

Packaging condition *

Data on this device is important

Yes No

Device is password protected

Device password *

Return/Fault Description *

Upload image or video

Javascript is required to upload files, please enable Javascript in your browser.

Drag files here, or click to upload | Supported files: PNG, JPEG, MPEG, MP4 | Max file size: 20MB | Max 10 files

"Big shout out to Jaxon, The bro helped out hugely and went above and beyond. If any in need..."

CharlieM938 11/04/25

"Once again Saad Malik from PBTech offered me exceptional customer services, including providing..."

MikeB95 07/04/25

"Very happy with the experience with tech support today. I wanted to change the shipping address..."

EmilyGilligan 03/04/25

"I want to acknowledge the top service I always receive from Julia Zhang, based at the Westgate..."

RocheD1 31/03/25

"Thanks to Saad and the Sales team - great service, prompt follow up."

AngelaW11 27/03/25

"PBTech has top notch customer service and post sales support. They dealt with me requesting..."

DanielK72 27/03/25

"Very responsive, quick and easy to deal with. Thanks!"

CassyT9 18/03/25

"PBTech always deliver fast, and their team has always been totally helpful and go the extra..."

PeteW44 20/02/25

"The online team was very helpful at determining the right product for my needs... I had quite a..."

RyanB25 08/01/25

"PBTech are argubly the best tech store in the country. They often stock what many other shops..."

JohnL771 28/12/24

"Subject: Commendation for Exceptional Customer Service Dear PB Tech Team, I hope this message..."

CarlaG83 13/12/24

"Pb tech is the best tech shop in some many ways , they are great at delivering on what they..."

MichealW 04/12/24

"Super happy with service! Great advice, prompt and efficient too - thanks to Bailey in CS. Will..."

AnnaJ8195 28/11/24

"A big shout out Jacky Luo from the customer service team. For years PB Tech has been my go-to..."

MD77 28/11/24

"Pb Tech is probably my first pick when it comes to technology stores. I've yet to have a bad..."

StaanakaaG 27/11/24

"Fantastic service, thank you so much"

MichelleC354 26/11/24

"What great service. Purchased a MacBook plus some incidentals through PBTech. Ordered one..."

PeterM845 21/11/24

"Had to get a faulty GPU replaced, went in store to get the warranty sorted. Efficient and..."

EllaA 18/11/24

"Shout out to PB Tech. Bought an SSD online one day, it was delivered the next. It was ..."

MarkS56 16/11/24

"What a great company to deal with. 2 seperate orders and both arrived in a day. We live in..."

LenB44 12/11/24

Returns Authority Request Form

Need Help with your recent orders?

Personal Information

Product Information

Product #1

Company information

Services and support

Promotions and offers

Stay up to date

Become a PB Insider

Subscribe to PB Advisor