Testimonials

Saad promptly resolved my issue and he did it with a friendly approach and customer centric mindset. It seemed a simple query but he really showed genuine care which seems so rare in customer service these days. Thank you! Saad promptly resolved my issue and he did it with a friendly approach and customer centric mindset. It seemed a simple query but he really showed genuine care which seems so rare in customer service these days. Thank you!

Very happy with pbtech's customer support, RMAs are easy to do.

Bailey Considine assisted me very well via emails Very happy with pbtech's customer support, RMAs are easy to do.

Bailey Considine assisted me very well via emails

By: IntelArc 14/09/23

Great service from Saad and team. Quick response to questions and the deliveries have been promptly sent out. Have also been kept informed on outstanding orders Great service from Saad and team. Quick response to questions and the deliveries have been promptly sent out. Have also been kept informed on outstanding orders

Jonathan li at PBtech albany is a legend!! Went in to try figure out why our wifi was bad, he explained to us exactly what was going on and what he thought we could do within our budget. Super helpful and left feeling like we actually understood the...view more Jonathan li at PBtech albany is a legend!! Went in to try figure out why our wifi was bad, he explained to us exactly what was going on and what he thought we could do within our budget. Super helpful and left feeling like we actually understood the problem we had. Definitely needs a pay rise !! :)

I can still remember the first PB Store at the top end of the Panmure Shops.Wow just look at the new outlet Every Thing has changed for the better particularly the Staff, they are the best in the Business bar none
Why would you go anywhere else
. T...view more I can still remember the first PB Store at the top end of the Panmure Shops.Wow just look at the new outlet Every Thing has changed for the better particularly the Staff, they are the best in the Business bar none
Why would you go anywhere else
. Thanks for looking after me
Pete

Excellent customer service and love price on items awesome Excellent customer service and love price on items awesome

Saad Malik has been super helpful with my order that has been stuck in a cycle of being dispatched for months. He chased it down and managed to get my order sent a couple of days later. Thank you! Saad Malik has been super helpful with my order that has been stuck in a cycle of being dispatched for months. He chased it down and managed to get my order sent a couple of days later. Thank you!

Thanks for your help with our order. Thanks for your help with our order.

Big thanks to Joe for assembling my custom PC - really happy with the build and very tidy cable management. Highly recommend PB Tech's services. Big thanks to Joe for assembling my custom PC - really happy with the build and very tidy cable management. Highly recommend PB Tech's services.

Best Service I think I have ever had and i'm in my mid 70ies
...view more Best Service I think I have ever had and i'm in my mid 70ies
I went into the Petone shop to purchase a PC. Unfortunately they were out of stock in every shop. My sales person was Stewie Liu and he said No Problem, let us make one up. His knowledge was awesome and we had soon put one together which met my requirements. That afternoon I got a call to say it was all ready. Amazing as he had suggest it might be the end of the week. This was Tuesday. I then mucked him around requesting a different version of Windows be installed. Wasn't an issue to him at all. The next day feeling real awful and sleeping on it overnight I asked him to change it back. The guy did not hesitate and had it reverted back to the original version. He could not have been more helpful in all my dealings with PBTech. I will be recommending PBTech to all my friends and colleagues. Thank you so much.

My headphones had the volume down button break after 20 months which is outside the 12 month warranty but less than what the CGA would suggest is reasonable.
PB Tech sent me to JBL who didn't care enough to engage well.
When I came back to PB Tech...view more My headphones had the volume down button break after 20 months which is outside the 12 month warranty but less than what the CGA would suggest is reasonable.
PB Tech sent me to JBL who didn't care enough to engage well.
When I came back to PB Tech they took the headphones to have a look.
Within 2 hours of getting them PB Tech decided to replace them as they clearly had not lasted a reasonable period of time.
I am very happy that this is a company that stands behind its' products and is willing to treat its' customers well under the Consumer Guarantees Act

Good service and knowledge of products, really appreciated. Efficient and pleasant experience. Good service and knowledge of products, really appreciated. Efficient and pleasant experience.

Excellent dealings with Saad, who went out of his way to source alternative products for me in a timely and efficient manner. Excellent dealings with Saad, who went out of his way to source alternative products for me in a timely and efficient manner.

The Procurement support team (especially Saad) have been great to deal with. Proactive and prompt - couldn't ask for more. The Procurement support team (especially Saad) have been great to deal with. Proactive and prompt - couldn't ask for more.

I had email dealings with Saad who was really helpful and a pleasure to deal with - Thanks again Saad I had email dealings with Saad who was really helpful and a pleasure to deal with - Thanks again Saad

Good prices! Good prices!

Thank you for the prompt delivery of my latest purchase. I give you 10/10 for service every time. Thank you for the prompt delivery of my latest purchase. I give you 10/10 for service every time.

As Usual Great Service and Product Guidance help from Lester. PBTech wonderful to deal with, highly appreciated. Thanks As Usual Great Service and Product Guidance help from Lester. PBTech wonderful to deal with, highly appreciated. Thanks

Really great service and a helpful team, thanks guys! Really great service and a helpful team, thanks guys!

Picked up a CPU cooler the other day, delivered using evening service as it was a matter of some urgency. Sadly, the cooler turned out to have a manufacturing fault and needed to be replaced. Got in contact with Anish Mestry at customer support who...view more Picked up a CPU cooler the other day, delivered using evening service as it was a matter of some urgency. Sadly, the cooler turned out to have a manufacturing fault and needed to be replaced. Got in contact with Anish Mestry at customer support who was exceptionally helpful in getting the cooler swapped out by my deadline. He really took ownership of the support case and facilitated a speedy turnaround, despite my local store not having any stock. Very impressed and grateful!

Thanks Anish!