Testimonials

Joe Cooper was amazing when our purchase wouldn't work. He was extremely helpful and kept me informed about options. Joe made sure we received a replacement which arrived in super-quick time. Thank you Joe for all your help. Joe Cooper was amazing when our purchase wouldn't work. He was extremely helpful and kept me informed about options. Joe made sure we received a replacement which arrived in super-quick time. Thank you Joe for all your help.

Excellent service as ever. Looking forward to receiving the product! Excellent service as ever. Looking forward to receiving the product!

Thank you Saad Malik for you prompt reply and very helpful advice and links. You covered all the bases ! Thank you Saad Malik for you prompt reply and very helpful advice and links. You covered all the bases !

Thank you Saad Malik for your prompt assistance with my product query. Very helpful over the phone and speedy response to my email. Thank you Saad! Thank you Saad Malik for your prompt assistance with my product query. Very helpful over the phone and speedy response to my email. Thank you Saad!

Fabulous service today from Dora Chan. She was fast, efficient and very friendly. A great customer experience. Fabulous service today from Dora Chan. She was fast, efficient and very friendly. A great customer experience.

I want to compliment Dora Chan on her superb service. I was having issues picking the right memory card and even though she don’t have the technical expertise herself she found a staff member who did. 5 stars for Dora! I want to compliment Dora Chan on her superb service. I was having issues picking the right memory card and even though she don’t have the technical expertise herself she found a staff member who did. 5 stars for Dora!

Really happy with my online ordering experience! I found what I wanted at a great price. The communication and updates on my order were really good, postage was super fast. I would definitely buy from here again! Really happy with my online ordering experience! I found what I wanted at a great price. The communication and updates on my order were really good, postage was super fast. I would definitely buy from here again!

Super efficient and helpful! True reflection of what customer service should be. Thank you Saad! Super efficient and helpful! True reflection of what customer service should be. Thank you Saad!

Saad Malik was a great help in providing some speedy quotes for our charity. I went away to find the funding and then requested an invoice and received the goods within a week. Saad Malik was a great help in providing some speedy quotes for our charity. I went away to find the funding and then requested an invoice and received the goods within a week.

Saad Malik is a legend. Super helpful and super quick to respond. Always a pleasure dealing with.
Thanks Saad Malik is a legend. Super helpful and super quick to respond. Always a pleasure dealing with.
Thanks

Very fast response from the PB Tech Customer Service Team, on the phone and online, in particular Saad who advised me about some products I wanted to purchase and reported my feedback to his Product Manager. Webpage description was subsequently...view more Very fast response from the PB Tech Customer Service Team, on the phone and online, in particular Saad who advised me about some products I wanted to purchase and reported my feedback to his Product Manager. Webpage description was subsequently updated within 24 hours. Great job!

Want to give a huge shoutout to HJ Jo at the Penrose branch for being very helpful in resolving a transaction issue with Poli (Not PB Tech's fault, Poli was having technical difficulties. Money taken but not matching with the order placed with PB...view more Want to give a huge shoutout to HJ Jo at the Penrose branch for being very helpful in resolving a transaction issue with Poli (Not PB Tech's fault, Poli was having technical difficulties. Money taken but not matching with the order placed with PB Tech, it's currently a known issue). He was very understanding and quick to find an alternate solution that was more than satisfactory, took full responsibility for the fault on behalf of Poli and then he offered a generous discount as compensation. I'm amazed at how fast HJ was to offer an immediate solution while offering a generous discount for something that largely wasn't PB Tech's fault and worked quickly and guided me every step of the way in such an articulated manner. It's always a good feeling when dealing with someone who goes above and beyond in terms of customer service and I've always had good experiences with the staff at PB Tech during the 15 years I've been shopping there, but HJ is truly one of the best there is.

Thank you to Saad for his warm, friendly, prompt, and professional assistance and service. Thank you to Saad for his warm, friendly, prompt, and professional assistance and service.

I dealt with Saad (Manukau)- What an absolute pleasure, quick on the email and quick on the quote. Placed the order and within a day it was shipped. Definitely recommend PB Tech Plus the deals are SMASHING! I dealt with Saad (Manukau)- What an absolute pleasure, quick on the email and quick on the quote. Placed the order and within a day it was shipped. Definitely recommend PB Tech Plus the deals are SMASHING!

We bought the parts for two new gaming PCs through the Westgate store with help and advice from Fabian and Julia. Both of them were fantastic with explaining the differences between products and making recommendations. Fabian makes a point to say...view more We bought the parts for two new gaming PCs through the Westgate store with help and advice from Fabian and Julia. Both of them were fantastic with explaining the differences between products and making recommendations. Fabian makes a point to say hello when we come into store now, which is appreciated :)

The right earpiece of my Headphone started shorting and crackling. I returned it under warranty and received a new pair in under 24 hrs.

Cannot expect any better customer service! (Hornby Christchurch Branch). The right earpiece of my Headphone started shorting and crackling. I returned it under warranty and received a new pair in under 24 hrs.

Cannot expect any better customer service! (Hornby Christchurch Branch).

Great company and they have the best prices in NZ. Keep up the excellent work team!!! Great company and they have the best prices in NZ. Keep up the excellent work team!!!

Saad assisted with a problem i had with no invoice being received. He obtained it so to allow me to clear my monthly CC reconciliation Saad assisted with a problem i had with no invoice being received. He obtained it so to allow me to clear my monthly CC reconciliation

Had some very tricky issues that required alot of back and forward testing of my pc. Sam at pbtech was great thoughout the whole process. Thank you, Sam Had some very tricky issues that required alot of back and forward testing of my pc. Sam at pbtech was great thoughout the whole process. Thank you, Sam

Thank you so much to Saad and the team for getting back to me with the correct links for powerpacks and chargers. It was a huge time saver and very much appreciated. Thank you so much to Saad and the team for getting back to me with the correct links for powerpacks and chargers. It was a huge time saver and very much appreciated.