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Buying Support

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Contact Us

Use contact form below to get in touch or scroll down to view our Head Office contact information.

Send us a message

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Email *
Contact number
How can we help? *

Please note, If you have not yet paid, you are able to request to cancel your order via the Orders page. If you need to modify your order, please cancel your order, and place a new order for the correct items.

Visit the Orders page in the My Account section to view the status of your current orders.

If you've found a cheaper price elsewhere, submit a price match request below, we'll do our best to either match it or beat it.

-     All price match requests are at the discretion of PB Tech and we reserve the right to decline any request we receive.
-     The product you request a price match for must be identical to the model we have in stock.
-     The product must be brand new and physically in stock (not drop shipped from a distributor), and located in New Zealand.
-     The product must not be a clearance product.

For assistance updating your motherboard BIOS for use with the latest Ryzen CPU. Please include your PB Tech invoice(s) ID for both CPU and motherboard purchased.

For assistance updating your CPU Cooler for use with the latest Intel 12th Gen Desktop CPU please include your PB Tech invoice(s) ID for both CPU Cooler and Mother purchased.

What type of customer are you? *
What is your question? *
Your order number *

Please provide details *
What is your question? *
What is your question? *
What is the issue? *

Most orders for products in-stock at PB Tech are delivered between 1 - 3 working days depending on your location in NZ.

Rural and bulk deliveries, as well as products shipped from our logistics centre or suppliers can take a little longer.

You can track the current status of your order by visiting the Orders page in the My Account section.

Your order / invoice no *

Please provide details *
What is the issue? *

In the first instance we recommend contacting the manufacturer for technical assistance.

Technical support contacts for most of the products we sell are listed in the Manufacturer Warranty Contacts section of our Returns page.

Please take the time to read our Returns Policy before getting in touch.

Please visit our Returns page to request a return online.

All warranty replacements / repairs require a Request a Return form to be completed.

Please visit our Returns page to request a return online now or ask us a question below.

To learn more about our Electronics Repair services, please visit our Repairs page.

Did you know you can buy replacement / spare parts online for a wide range of technology devices, please visit our Service Parts category?

What sort of feedback do you want to provide? *

You can submit a public testimonial from our Testimonials section.

What PB product? *
Price to match / beat? *
Where did you see this price? *
Your enquiry *
What type of promotion? *
What is your question? *
What is your question? *
Have you already received you Intel CPU purchase? *
What is the product *
What is the issue? *
Your order / invoice no *
What is your question? *
Your order / invoice no *
What is your question? *
What is the product *
What is your question? *
What is the product *
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Your testimonial *
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Head Office / Distribution Centre

Physical address

587 Great South Road,
Manukau,
Auckland 2104,
New Zealand

Postal address

PO Box 97746,
Manukau City,
Auckland 2241,
New Zealand

Contact details

Phone: +64 9 526 9200
Email: websales@pbtech.co.nz

Hours

Monday - Friday: 9:00am - 5:00pm
Saturday: 10:00am - 4:00pm
Sunday: CLOSED

Need some help?
More help
Customer Testimonials - See More

"Very good store and got click and collect. My parts were ready within 2 hours"

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By: AidanD48 01/06/23

"Saad Malik was most helpful in suggesting an alternate product when the ordered product was..."

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By: EugeneB57 29/05/23

"Can't speak positively for my more recent experiences with Auckland and head office but I can..."

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By: RyanA2 28/05/23

"Ordered a RAM kit yesterday around 4 and it was on my doorstep this morning! ..."

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By: JarodG67 26/05/23

"Had an order paid via bank transfer with items in several locations. ..."

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By: PavloC4 24/05/23

"I own a Segway Ninegot and had to make repairs! This vehicle is a fantastic way to get to where..."

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By: ToniL562 19/05/23

"Hello everyone, I really would like to appreciate Connor Gear for his spectacular support in..."

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By: KeeseyN 18/05/23

"Great to easily source my items online and then collect the next day."

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By: TrishH3 17/05/23

"Eric Zhou helped me order all my parts for a DIY build, was thoughtful to my budget and also..."

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By: AndrewW253 15/05/23

"By far the best store for anything whether it be computers, televisions, electric scooters or..."

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By: onyx 14/05/23

"Its easy to shop and check for different products for office use."

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By: MakarandP3 05/05/23

"Great service and amazing speedy delivery. Have had several items shipped to me and never been..."

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By: KarenD453 01/05/23

"A few months back, I popped into the Pb tech store in Newmarket to buy an e-reader. I thought I..."

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By: ChelseaH67 23/04/23

"Great people to deal with in Wellington branch. Once the PS5 was ordered they kept me in the..."

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By: GillianL64 21/04/23

"Thank you Brian Ma @ The Penrose store for his assistance and support on what PC equipment I..."

By: LaurenceM 21/04/23

"Really good service and fast delivery even for rural Post. Very happy to buy more products."

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By: RossA28 21/04/23

"Have had the best customer experience with Connor Gear. Asked for a MSDS and i went through 6..."

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By: LeniT6 18/04/23

"Thank you Saad Malik for giving me quick and easy support with my query. Would gladly go to the..."

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By: PrashnielK 17/04/23

"Great customer support and delivery of the order is pretty fast and cheap Keep up the great ..."

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By: PintoK 16/04/23

"Had a great experience today with the Albany PB Tech team, particularly Johnny, who gave me a..."

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By: JackM23 13/04/23