GIVE FEEDBACK

Generating Print Page
Home Contact Us

Contact Us

Need some help?
More help

Use the phone number or contact form below to get in touch or scroll down to view our Head Office contact information.

Send us a message

Name *
Email *
Contact number
How can we help? *

Please note that we can only modify or cancel your order if it has Confirming, Pre, Awaiting Payment, Processing or Awaiting Goods status.

Visit the Orders page in the My Account section to view the status of your current orders.

If you've found a cheaper price elsewhere, submit a price match request below, we'll do our best to either match it or beat it.

-     All price match requests are at the discretion of PB Tech and we reserve the right to decline any request we receive.
-     The product you request a price match for must be identical to the model we have in stock.
-     The product must be brand new and physically in stock (not drop shipped from a distributor), and located in New Zealand.
-     The product must not be a clearance product.
What type of customer are you? *
What is your question? *
Your order number *
Please provide details *
What is your question? *
What is the issue? *

Most orders for products in-stock at PB Tech are delivered between 1 - 3 working days depending on your location in NZ.

Rural and bulk deliveries, as well as products shipped from our logistics centre or suppliers can take a little longer.

You can track the current status of your order by visiting the Orders page in the My Account section.

Your order / invoice no *
Please provide details *
What is the issue? *

In the first instance we recommend contacting the manufacturer for technical assistance.

Technical support contacts for most of the products we sell are listed in the Manufacturer Warranty Contacts section of our Returns page.

Please take the time to read our Returns Policy before getting in touch.

Please visit our Returns page to request a return online.

All warranty replacements / repairs require a Request a Return form to be completed.

Please visit our Returns page to request a return online now or ask us a question below.

To learn more about our Electronics Repair services, please visit our Repairs page.

Did you know you can buy replacement / spare parts online for a wide range of technology devices, please visit our Service Parts category?

What sort of feedback do you want to provide? *

You can submit a public testimonial from our Testimonials section.

What PB product? *
Price to match / beat? *
Where did you see this price? *
Your enquiry *
What type of promotion? *
What is your question? *
What is your question? *
What is the product *
What is the issue? *
Your order / invoice no *
What is your question? *
Your order / invoice no *
What is your question? *
What is the product *
What is your question? *
What is the product *
What is your question? *
Your testimonial *
Your feedback / complaint *
Your feedback *
Please provide details *
Please provide details *
Please provide details *
Please provide details *
Please provide your invoice number *
* Required fields

Call Us

+61 2 9133 8617


For any questions please contact us on the phone number above. Our customer service representatives are available 8.30am - 5.30pm Monday to Friday (New Zealand Standard Time).

Head Office / Distribution Centre

Physical address

587 Great South Road
Manukau
Auckland
New Zealand 2104
 


Phone, fax and email

Phone: +61 2 9133 8617
Email: websales@pbtech.co.nz

Postal address

PO Box 97746
Manukau 
Auckland
New Zealand 2241

 

Office hours

Monday - Friday: 8:30am - 5:30pm (NZST)

Home Contact Us
Customer Testimonials - See More
"I've worked nearly 10 years in retail, many of those as a 2IC, and I've worked as a Mystery Shopping myself, so I really know what makes for a good sales person. Lance is certainly one, and the type of person I'm happy to wait to be served by if he's busy with another customer. He's helped me buy many virtual reality items, and a bunch of cables, rechargeable batteries etc. I keep coming back to him because he knows the products and I can trust his advice, and so it's worth sharing here :) I've seen him with other customers while waiting, and he was giving them really knowledgeable advice about which parts to put in their video editing desktop."
Graham - 27/06/2018
"Amazing Service in HENDERSON and CITY - Very Quick at Assistance. They Help you from Entry and Exit as quickly as possible with ensuring that you get the best possible product available in store."
Joshua - 25/06/2018
"I really q want to to give a big thumpsup to Sid from pbtech hamilton. Wonderful patient and very polite sales person. Sid u r a asset to the Hamilton store.. Thanks for explaning technology in very simple words like 6 packs gym heart. Thank you so much Sid. Thanks Pbtech"
Rachael - 25/06/2018
"Thanks to Angela and Leon for always helping me with what we need! They always provide me timely feedback and assistance when we need them the most! They're an asset to your team!"
Nicole - 21/06/2018
"Lance has been very helpful, Has bought office equipments and he has explained everything clearly. Has been back to him for other things like monitors and phones for the business. Pb tech has competitive prices with good service. Hope there are more discounts on the iphone though."
Jim - 20/06/2018
"To whom this may concern; I walked in to PB tech for the first time and just wanted to see what the store looks like and your excellent sales staff name "Chat" who approached me and started talking and before I know I was buying a new Samsung s9 phone. Even I was surprised that I did that and being a apple customer for last almost 10 years he managed to convert me to go for a complete different phone and OS. His experience, professionalism and ethics were so high and no doubt he is a asset to your organization.feel free to contact me should you need further clarification as I will only be happy to provide. RJ"
Rajitha - 15/06/2018
"I came into PB Technologies for the first time on the weekend when my laptop finally began to give up working. I was attended to by Tyler, and I just had to email you to comment on the fantastic service that I got from him. He went over my current laptop and established that the problem was with the connection, not the charger as I’d hoped, and advised me re an estimate repair cost, vs the benefits to purchasing new. I decided to go with new as the old laptop was getting a few years old and saw the wisdom in not putting money into something that could end up dying completely in another year. Tyler listened to how I used the laptop, and was able to advise me on his recommendations on what to replace with. He took the time to talk me through the models he thought would suit me and once I selected a model, went through the process of transferring all my existing data onto the new laptop. I can’t speak highly enough of how good Tyler was to work with, his patience with me and my lack of IT knowledge, and his patience in transferring all of the data over for me as well as installing the Windows Office and Outlook. Tyler is a real asset to PB Tech, and I have already recommended PB to a couple of friends for their future purchases, and specifically Tyler. Its this kind of service that makes a company successful. I hope that you find this feedback useful."
Andrea - 13/06/2018
"We just want to say a HUGE thank you to Jessica and Carl of PBTech Christchurch who spent all day battling finance companies and even stayed past close to help us upgrade Brandon's computer. Jessica fought really hard for us and she and Carl were both extremely patient as we waited around in the store all day. We also feel like Carl went the extra mile for us in putting all of the new parts together, downloading and installing software and drivers, and ensuring that Brandon's 800+ episodes of his favourite anime series would not be lost. We walked away with a speedy new gaming computer that was completely ready to go once we reached home and turned it on. Excellent service and thank you so much again to both of you. Thumbs up!"
Eve - 04/06/2018
"Just want to thank Sean for his help today, very patient with my lack of technical ability, Sean was very happy to assist and take the time to get my phone up and working. Definately 10/10 service and would highly recommend visiting this business to anyone requiring a wee bit of support! Cheers Sean!"
Justine - 02/06/2018
"I would like to commend your employee Tyler Coster on the excellent service which I received from him recently when I needed to call in last Saturday (26th May) at the PB Tech store in Main South Rd, Hornby, Christchurch. I had come in to pick up a repair job (on my mobile) and make a formal complaint about another repair job on my laptop. The laptop issue was regarding a problem with its hdmi port, after it had become unreliable in connecting to an hdmi cable, due to my cat knocking it off its table and bending the metal frame of the hdmi socket while the cable was still plugged in. I want to thank Tyler for the way he handled the problem I had with the service I’d received, and for the manner in which went out of his way to check the details of the history of the service and looked at it clearly. When I first came in I had decided to just check the status of the issue and that it hadn’t been resolved, and to not use PB Tech again in future for repair jobs. By the time Tyler had looked calmly and pleasantly into the matter, he not only restored my faith in the store and in the technicians, but also had me feeling a lot better about the service to be expected at PB Tech in general. Tyler is an asset to PB Tech and has my sincere thanks for his assistance that day."
Robyn - 28/05/2018
"I want to commend Tyler on his excellent customer service. He could not have been more helpful, professional, patient and understanding. Even though we are not very IT savvy Tyler went out of his way to explain what was required and he also achieved the result we had hoped for. Throughout all our interactions with Tyler he was extremely pleasant to deal with and I would like to congratulate him on his excellent customer service. Sometimes this is taken for granted, but we certainly don’t. At one point while we were waiting I noted his interaction with another customer and it was consistently good."
B - 14/05/2018
"Hey Guys, I'm just writing to say a thankyou for being so cool about fixing an issue. I bought a brand new set of components to build a gaming machine - and one of the memory sticks wasn't being recognized when I put it together. Your tech department put a new stick in and tested it on the spot. It was still doing some weird stuff on reboot - so your guys simply said "leave it with us" and a few days later, after some tinkering with the bios everything was peachy. Thanks for the great service, it will keep me coming back again, and again. Cheers, Tim"
Tim - 06/05/2018
"I was having difficulty in setting up a modem, had spoken with the manufacturer and my ISP without success. I was about to give up, but Marlu in the CHRISTCHURCH store listened to the issues I was having, and set it up for me in store. Works great. Fantastic customer service. I would recommend shopping here with confidence."
Paul - 29/04/2018
"Hi, Alan & Sean from PBT Tauranga worked on my computer, was very impressed with there technical abilities, fast response & great communications--- thanks Guys"
Rodney - 23/04/2018
"Hi I visited manakau branch. Awesome store top service 5/5. Easy efficient service even when busy they found a way to help. Easy and affordable things sold here. Once bought projector screen it was so aweosome so clear and easy to store. All round good and efficient product and service provided by the team. I’d really like to win this months prize as it is a gaming/all round aweosome pc and prize. I would like to start a YouTube and start online streaming and this computer is a vital part to it as I can edit on it and play on it. Also this would be aweosome as I currently do not have enough money to buy this awesome set. I have never won anything and if I won this aweosome prize it would be a very asweosome early Christmas present. Good luck to me."
Aneel - 09/04/2018
"I bought a Microsoft Surface Laptop from the Wellington store. Even though they were really busy, the people I talked to took the time to talk me through the product and the options. I love my new laptop - thanks for the great service!"
Michelle - 26/03/2018
"Awesome product and prices and delivery was within 24 hrs from Auckland to Kaitaia just amazing :-) great experience thank you"
Sonya - 22/03/2018
"David Wang at northshore branch you went over and above to give exceptional service. Thank you very much."
Stephen - 10/03/2018
"Sonia at Henderson branch - you rock! Excellent service. Knowledgeable staff. Consumer focused rather than just focusing on the normal sales pitch. Everything we wanted was available in store AND cheaper than all the electronic stores we had visited. What more could one ask for?"
Tasa - 07/03/2018
"A great no bull tech shop. It's a reliable source of high end tech without the wait. The service team is awesome too"
Nathan - 28/02/2018