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Returns & Warranty

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Please note: All returns and warranty requests must be submitted online. We will issue you with an RMA number, which you need in order to return the device to our Returns department. We are experiencing a high volume of return requests at the moment, with stores being closed in Auckland. Our team are working hard to get these return requests processed as quickly as possible but there is currently a 2-3 day delay. We do apologies for any inconvenience caused due to the delay. Thank you for your understanding.

Buy with confidence with PB Tech’s no hassles returns policy. If you order the wrong product by mistake, or the product you received was faulty either on arrival or during the warranty period, PB Tech makes it easy to return your product for repair, replacement or refund depending on the scenario. To find out more info about returning a product to us, please refer to our Returns Policy and Returns Guide and FAQ.

Request a New ReturnCheck a Return Status

Returns Policy

This returns policy is applicable to all purchases made from PB Tech online at www.pbtech.com/au/
To return a product to PB Tech directly, please complete our request a return form.

Changing your mind / purchasing the wrong product by mistake

If you change your mind after making a purchase, or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy. (excludes special order items).

If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase. Please note, items purchased on finance cannot be exchanged for a gift card.

To exchange a product, goods must be sealed / unopened, with packaging in original condition, and we will need to be notified within 7 days of purchase / delivery.

Incorrectly supplied products

If you have been accidentally supplied the wrong product, PB Tech will supply the correct product (where it is available) or issue a credit / refund.

In order to supply the correct product, the incorrect product will first need to be returned to us. PB Tech can arrange the collection of the incorrect product by courier if you purchased online.

In this scenario we will need to be notified within 7 days of purchase / delivery and the incorrect product supplied must be in resalable / unused condition.

Products damaged in transit

If your product has been damaged during transit to your delivery address an investigation will be conducted. Once the investigation has reached a conclusion and it is determined the product has been damaged in transit we will offer a choice of refund or replacement. 

Please contact us ASAP. We will then advise you to visit your nearest Australia Post Office so that they can investigate the damage. You will need to keep all packaging so that their team are able to make a fair assessment. 

Products that are faulty upon arrival / first use

If the product you received is faulty upon arrival / first use, PB Tech will either repair or replace your product, or issue a credit / refund where a suitable replacement is not available.

In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty.

All returns of this nature must be made within 7 days of purchase / delivery and we can arrange the collection of your product by courier if you purchased online.

Products that are faulty within the warranty period

If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, PB Tech will repair or replace your product or issue a credit / refund where a suitable replacement is not available.

In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. You may also be able to contact the manufacturer directly to arrange a repair / replacement.

Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.

Testing fees and return freight

If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

Restocking fees

In some special circumstances including when products are sold to wholesale customers, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations there will be a handling fee equal to at least 20% of the purchased price. Delivery, service and assembly fees are not refunded at all.