"I was in your shop a month ago and purchased a new PB Tech built PC for my partner along with a couple of 24 inch screen. She was thrilled and really liked the RGB lights at the front, and I liked the 16gb of RAM.
One issue with the PC came up which was that the case FANs would only spin at 100% and never wind down. This got more and more noticeable over the course of a week
I bought the machine into your service team and explained the issue who and they took it away to see what could be done.
When I came back to your store a couple of days later I was told the issue was with the motherboard which is not easily repairable and so they suggest I choose another PC.
Well, this is when the team went into overdrive, helping me find a machine with the same CPU, finding more RAM to add to it, hunting down operating system media etc, all while taking their time to explain everything as we went, this was about 15 minutes before your closing time I'll add.
The tech guys took me out the back into their service area and took me through what had come out of the old machine, what was going into the new machine and demonstrated to me that all of our data was preserved.
When everything was completed I was ushered out the side door (as the store had closed) and I was an extremely happy customer."