ROLA PetPal Robot Pet Companion

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Shipping Costs

Shipping costs vary based on your location and the items being shipped and in some cases shipping may even be FREE.

To calculate what the shipping costs will be for your order, add the items you are interested in to your cart, view the Shopping Cart page, and select your 'Delivery Area' to calculate the shipping cost.

Shipping Security and Insurance

All orders shipped by PB Tech are sent via a courier with a signature required for each delivery. In some cases, and only where you have given the courier company permission to leave orders at a designated location, your order may be delivered without requiring a signature. All orders sent by PB Tech are fully insured in the unlikely event that your item(s) are damaged or go missing in transit.

Delivery Estimates

The delivery time-frame (in days) for each product we sell is detailed on the individual product page just to the right of the main product image. From when you place your order, for DHL express delivery in-stock products typically arrive within 2-3 working days for metro areas and 3-5 working days for rural areas. For Standard delivery in-stock products typically arrive within 3-7 working days for NSW, VIC, ACT, QLD and SA deliveries and 5-10 working days for WA, TAS and NT.

Overseas Shipments

If you are located in New Zealand, you can order directly from our New Zealand site www.pbtech.co.nz. If you are from another country you can order from www.pbtech.com

Products marked as 'In stock with Supplier' are shipped from one of our suppliers / vendors. The time frame for shipments can vary so please refer to the shipping time frames mentioned on each product page for more accurate delivery estimates.

In most cases, items ordered from suppliers are first transferred to our Head Office / Distribution Centre before being shipped to the final destination.

7 day right of exchange

If you change your mind after making a purchase, or realise you have ordered the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy.

To exchange a product, goods must be sealed / unopened, with packaging in original condition, and accompanied by a valid receipt dated no more than 7 calendar days from when you request an exchange.

If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase.

Please note, items purchased on finance cannot be exchanged for a gift card.

Hassle free warranty service

If your product develops a fault within the manufacturer warranty period, you need to fill out our request a return form.

If your product develops a fault outside of the manufacturer warranty or PB Tech warranty period, we offer a full repair service and are an authorised repair agent for leading brands such as Samsung, HP, Toshiba, Lenovo and more.

Returning a product / making a warranty claim

To return a product to PB Tech, please complete our request a return form.

Or view our returns policy for more information.