Testimonials

very good service received from Nathan at the Hamilton store. Went in for a replacement laptop battery, and got the item quick as, no fuss. Thanks very much very good service received from Nathan at the Hamilton store. Went in for a replacement laptop battery, and got the item quick as, no fuss. Thanks very much

Very efficient communication and handling of my computer. The crew assembled it and delivered it at what seemed like record times. Computer is amazing and scored an amazing deal, thank you! Very efficient communication and handling of my computer. The crew assembled it and delivered it at what seemed like record times. Computer is amazing and scored an amazing deal, thank you!

By: JustinW38 18/02/15

I purchased a Webcam a couple of weeks ago. The order was done in the afternoon from Tauranga and the goods arrived two days later in the morning. That was impressive because it is a rural residential are and normally takes an extra day's...view more I purchased a Webcam a couple of weeks ago. The order was done in the afternoon from Tauranga and the goods arrived two days later in the morning. That was impressive because it is a rural residential are and normally takes an extra day's delivery time. Impressed with the way it was packaged and I plug the webcam in and hey presto I was on skype within 5 minutes. Full marks.

Thank YOU! Your service was outstanding, the scanner is awesome, I'm a very happy customer! Will definitely recommend and use you guys again Thank YOU! Your service was outstanding, the scanner is awesome, I'm a very happy customer! Will definitely recommend and use you guys again

reading through some of the testimonials I'm adding a big thumbs up for PB Tech. I've been to Queen Street, Penrose and Henderson stores. I have experienced helpful and friendly service from all of them. The staff seemed genuinely...view more reading through some of the testimonials I'm adding a big thumbs up for PB Tech. I've been to Queen Street, Penrose and Henderson stores. I have experienced helpful and friendly service from all of them. The staff seemed genuinely interested in helping me sort out what I needed and explaining to me what I did not need. Thanks PB.

I had ordered a desktop, monitor and other stuff during the Boxing Day sale. It took a very long time for the Web team to process (nearly 2 weeks) and I was getting a bit anxious. So I got in contact with Xing Loh and he processed my order so quick...view more I had ordered a desktop, monitor and other stuff during the Boxing Day sale. It took a very long time for the Web team to process (nearly 2 weeks) and I was getting a bit anxious. So I got in contact with Xing Loh and he processed my order so quick that I received my goods the next day. Really pleased with Xing's service. Will definitely shop here next time!

Still the best for well priced tech gear, and a returns policy that is generous and fair.

I've been buying all my gear from them for about 8 years.
Still the best for well priced tech gear, and a returns policy that is generous and fair.

I've been buying all my gear from them for about 8 years.

Hi,
My mum and I came in and purchased a range of products from the Henderson store yesterday.
We were served by Sonya.
I wanted to say that I was beyond impressed by Sonya. She was helpful, informative and funny. I have never been so impressed by...view more Hi,
My mum and I came in and purchased a range of products from the Henderson store yesterday.
We were served by Sonya.
I wanted to say that I was beyond impressed by Sonya. She was helpful, informative and funny. I have never been so impressed by customer service.
She was bubbly, friendly, and offered informative and innovative advice. As we left feeling incredibly happy and confident with our purchases.
Sonya went above and beyond to make sure we were receiving the absolute best service possible, and we will definitely be back again!
She is fantastic. Thank you so much for such awesome service! :)

I've been to the north shore branch this afternoon to get help with a power cable for my laptop, first I asked one of the staff and he pointed me toward service department.. in service I death with Mason and Alex, very helpful to see that they...view more I've been to the north shore branch this afternoon to get help with a power cable for my laptop, first I asked one of the staff and he pointed me toward service department.. in service I death with Mason and Alex, very helpful to see that they help no matter what the problem is.. Thank you for your help. Jim J

Forrest at the Auckland Uni branch just saved me $350 by explaining what was wrong with my GPU. You're my new favourite person Forrest! Forrest at the Auckland Uni branch just saved me $350 by explaining what was wrong with my GPU. You're my new favourite person Forrest!

I would like to thank Justin for providing advice in the live chat during the Cyber Monday sale. The advice helped me choose a suitable computer to be built for my son and I am eagerly awaiting for the delivery of my products.
...view more I would like to thank Justin for providing advice in the live chat during the Cyber Monday sale. The advice helped me choose a suitable computer to be built for my son and I am eagerly awaiting for the delivery of my products.
Thank you so much again for your services and I would shout you a cookie next time. Very professional, prompt service and a lot of patience. Thanks Justin!

Probably the realest and most genuine 'Salespeople' I've met work in PB Tech in Henderson. Whether the shop is quiet or crazy busy (like during their popular Black Friday Sale), the staff never cease to be attentive, and this includes...view more Probably the realest and most genuine 'Salespeople' I've met work in PB Tech in Henderson. Whether the shop is quiet or crazy busy (like during their popular Black Friday Sale), the staff never cease to be attentive, and this includes email conversations, which by the way are quick and easily executed. Sean Shi from Henderson - best advisor. Few sales staff get your trust so easily.

I should also mention that from the considerable amount of money I spent doing business with PB Tech, the one time I wanted to return something, the process was hassle free and the service team responsible, lead by Alan Cai, were objective and fair.

Totally satisfied with how these guys are real people and they treat their clients in the same way. My go to tech store for sure. I'd buy from them even if another place was slightly cheaper. Thanks PB Tech

PB tech at Queen street branch are awesome. Very helpfull and friendly. Can not say the same about Penrose branch... Went there a couple of times and always had problems. Some of them do not even have patience. VERY disappointed with Penrose branch....view more PB tech at Queen street branch are awesome. Very helpfull and friendly. Can not say the same about Penrose branch... Went there a couple of times and always had problems. Some of them do not even have patience. VERY disappointed with Penrose branch. Wake up it is almost 2015, with the attitude you have, no one will come. Its a shame that they have poor service or better say absence of service as they carry the biggest stock in Auckland as far as I know. Queen street on another side carry moderate stock and amazing service..trade off i suppose?...

On the Saturday the 15th November I was the proud owner of the Gigabyte laptop from your store, recommended by John Guo. Upon arriving home and booting the machine I discovered the horrid stuck blue pixel on the screen.

I called back to your techn...view more On the Saturday the 15th November I was the proud owner of the Gigabyte laptop from your store, recommended by John Guo. Upon arriving home and booting the machine I discovered the horrid stuck blue pixel on the screen.

I called back to your technical and repair service (Emma ??) who need to call head office to confirm the availability of the a replace. On the 17th I was contacted to say that only 1 was available and that was the store DEMO model.

I came to the store to show the problem and was assisted by Alan Cai. He was very attentive and was very apologetic about my situation. He convince me to swap with the demo model and kindly offer a good rate for a SSD. I wish that was the end of the story, sadly no... Upon booting the DEMO model I notice a mark on the screen that was difficult to remove which turned out to be a scratch!!! I was yet again in the store the very day.

John Guo after a lot of hums.. and harrs.. from me convinced to buy an alternative and made a proud owner of an Asus laptop out of me ( with an extra cost of $380 - that's salesmanship) ;-).

What I found throughout this entire process which was frustrating was the level of great customer service provided by the team. I believe rather than take my business elsewhere these gents help me in a manner that did not make me feel like a burden or unwanted. I was so please with this experience I wanted to share this with the management team, for you are taking the correct measures and keeping fantastic staff on the floor.

I would like to thank technician Alex for his outstanding service on our business computer. He kept in constant contact explaining the problems and offering the best solutions. The fast turnaround meant we didn't lose any downtime. PB Tech rocks...view more I would like to thank technician Alex for his outstanding service on our business computer. He kept in constant contact explaining the problems and offering the best solutions. The fast turnaround meant we didn't lose any downtime. PB Tech rocks !!!

Hi Lisa,

I just wanted to drop you a quick email to thank you for your assistance last week.

The tablet that I bought was actually a gift for my technically challenged mother, who celebrated her 75th birthday this weekend. Needless to say, s...view more Hi Lisa,

I just wanted to drop you a quick email to thank you for your assistance last week.

The tablet that I bought was actually a gift for my technically challenged mother, who celebrated her 75th birthday this weekend. Needless to say, she is delighted!

You were very helpful and prompt with my emailed enquiries, and even more so when I visited your store to collect.

Please ensure this feedback is referred to your management, I believe they need to know about this positive experience.

I know where my future technology needs will be sourced from!

excellent fast service each time ! excellent fast service each time !

I have had the great pleasure of dealing with John Edwin for many years. Until my retirement I taught computing to beginners, usually folk who had obtained the first PC and needed help getting started. Over the years many approached me for help with...view more I have had the great pleasure of dealing with John Edwin for many years. Until my retirement I taught computing to beginners, usually folk who had obtained the first PC and needed help getting started. Over the years many approached me for help with new purchases and I always refereed them to John and inevitably I would her back that he had given them excellent advice and assistance.

In my own dealings with him he has always been incredibly helpful and this is why I remain a committed PB customer and why I continue to recommend him to my old clients when they approach me.

I hope they pay you well John, a lot of products were sold because of you.

Hi Xing,
Thanks for your quick and professional service.
Will definitely come back to you for more purchases.
Hi Xing,
Thanks for your quick and professional service.
Will definitely come back to you for more purchases.

Incredibly helpful online and phone customer service. Fast and well packaged delivery. Put an order in Monday night, processed Tuesday, and arrived early Wednesday morning even in a rural town. Thanks guys. Well done Matthew! Incredibly helpful online and phone customer service. Fast and well packaged delivery. Put an order in Monday night, processed Tuesday, and arrived early Wednesday morning even in a rural town. Thanks guys. Well done Matthew!